Concierge IT for Business

Technology you never have to think about. People you know by name.

Your own IT team for Florida businesses, from small offices to 150 people, with people watching your security around the clock.

Already have an IT person? Keep them as the first call; we carry security, backups, nights and vacations. How we work with your IT person →

Let's talk $125 per person, per month · $30 for people in the field

Thirty minutes. No slides. If we are not the right fit, we will say so. Or write, and Leah reads it.

5.0 on Google Since 1995 Winter Haven, Orlando, Tampa, St. Petersburg, Miami SOC 2 audited

The Protected Trust team in the Orlando office

Most people find us when something tips

What is going on with your technology?

Something changed.

Something cannot wait.

Something finally got to you.

If one of these is you, you did not choose badly. Nobody had shown you what it should feel like.

Nothing in particular? See what it costs or meet the team.

Let's talk

From our clients

In their own words.

Something changed
I didn’t hesitate to call them when we started our business. Same people, same level of care.
Philip K.on Google, October 2026

Something can't wait
That was the last time I had to write an apology letter to my clients.
Henry J.on Google, October 2026

Something finally got to you
Instead of pushing it to the next business day, their team stayed late on a Friday night and worked with us until the issue was completely resolved.
Marcelo O.on Google, October 2026

Read them all on Google

Your own IT team, by name

The same people every time.

They know your name, your people, and your setup, and the whole company stands behind them. You never start over with a stranger. Clients join us, and they stay. Our longest relationships go back more than twenty years.

Meet the team

Concierge IT for Business

IT support services and managed IT for Florida businesses: outsourced IT support by the same people every time.

Everything in the price, and everything that is not: see what it costs.

The Protected Promise

Known by name. Never by number.

Three things you can hold us to.

You will never explain your situation to a stranger. Everyone you speak with already knows your account and what is going on. If a specialist is needed, they are introduced by name and briefed before the call.
Someone who knows you answers. Call, text, email, or a video call, whichever you like. Someone who already knows you takes it on, or gets back to you before you have to ask.
We follow up on every interaction. When we fix something, we call back to make sure it worked. While it is open, you hear from us before you have to ask.

Ingram and Stephen across a table, coffee in hand

From the founder

In 1995 I started what became Protected Trust with one idea: treat people the way you would want to be treated, know them by name, and be excellent at a few things without ever changing them.

When something goes wrong, you should not have to figure out who to call, how we are organized, or explain yourself twice. You reach out, and someone who knows you takes care of it. And whatever you bring us is ours until it is finished.

Ingram Leedy, Founder and CEO · Read our story

If we ever fall short, write to me.

Who we are for

Businesses with enough at stake to want someone else worrying about this.

Medical practices. Law firms. Accounting and financial firms. Contractors and companies with crews in the field. And the businesses around them.

If a rule applies to you, HIPAA, the FTC Safeguards Rule, GLBA, CJIS or Florida's FIPA, the evidence is part of the plan: what that looks like here.

Not everyone. We are not the least expensive option, and we are not trying to be. We would rather be the firm those practices mention to each other.

Community

Where you will find us when we are not at your desk.

Our table at the Early Learning Coalition summit, with the Protected Trust card among the flowers

September 24, 2026 · TampaKindergarten readiness, at the track

Two of our people at the Protected Trust booth at the ABC Construction Expo

September 2026 · OrlandoThe ABC Construction Expo

A centerpiece table at the ABC of Central Florida Casino Night

August 18, 2026 · OrlandoCasino Night for workforce education

All of it, back to 2024

Questions people ask

Plain answers.

What does it cost?

$125 per person, per month. Everything that is in the price, and everything that is not, is on the pricing page.

We already have someone who runs IT. Does that work?

Yes. They stay the person your company calls. They are just no longer the only one. Same plans, same price.

What happens when something breaks?

You reach out any way you like. Someone who already knows your setup takes it on, and it is ours until it is finished.

Where are you?

Based in downtown Winter Haven since 1995, with offices in Orlando, Tampa, St. Petersburg, and Miami, serving businesses across Florida.

Are you SOC 2 audited?

Yes, SOC 2 Type II, and the report is available on request. We work to HIPAA, PCI-DSS, GLBA, the FTC Safeguards Rule, IRS Publication 4557, CJIS, and Florida's FIPA, and we can show you how.

Is there a contract?

A client for life, by choice. Agreements run 12 months, or 24 or 36 at the Preferred Rate, which adds extra perks: ask us. If you are ever not happy, you can end any of them with sixty days' notice, and we hand everything back cleanly: your admin keys, your records, your backups. Nothing to pay beyond the months you used and the setup at the start.

How does switching work?

You do not make the awkward call. We contact your current provider, handle the paperwork, and manage the handover.

Technology you never have to think about. People you know by name.

What is going on with your technology?

In their own words.

The same people every time.

IT support services and managed IT for Florida businesses: outsourced IT support by the same people every time.

Known by name. Never by number.

Businesses with enough at stake to want someone else worrying about this.

Where you will find us when we are not at your desk.

Thirty minutes with a real person.

Pick a time

Or write, and Leah reads it.

Plain answers.