Concierge IT for Business
Something happened.
A fake invoice or a hacked mailbox, at your firm or one like it. Now you want to know how it happened.
Call 863-594-1141 now Or pick a time
Not a client yet? Call anyway. We guide you through the first steps, and that call costs nothing. A person answers weekdays from 8 to 6. After hours, call and the on-call engineer calls you back.
Happening right now? The next hour.
- Money went out? Call your bank now and ask them to recall the wire.
- Nearly paid it? Stop the payment, and tell your bank anyway. Then check who else got the same email.
- Have cyber insurance? Call the claim line early. Many policies want to hear before outside work starts, and we work alongside whoever they send.
- Report it at ic3.gov, the FBI's internet crime center. A fast report gives the bank its best chance.
- A password was given away? Change it, and sign that account out everywhere.
- Keep the emails. Delete nothing. They are how you find out what happened.
What you might be thinking.
“How did we fall for that?”
Careful people fall for it every day. These are built to look real.
“Everyone will know.”
What gets said, and to whom, is your call, made once you have the facts.
“Is it still happening?”
That is the first thing we find out.
How it usually happens
Most of these start the same way: a sign-in page that looked real, a password used somewhere else too, or an email account with no second step at sign-in. Someone reads the mailbox for weeks, then sends the invoice at the right moment.
None of this is a mark against you. One habit stops most of the next ones: confirm any change to payment instructions by calling a number you already have.
What we do
- Find out how they got in, and close it.
- Check what else they touched: mail rules, forwarding, other accounts.
- Put a second step on every sign-in, and watch for the next try.
- Write it down, for your insurer, your bank, and your own peace of mind.
To you, or to a firm like yours
- It happened to usWe find out how they got in, close it, check what else they touched, and write it down for your insurer and your bank.
- It happened to a firm like oursWe look at whether the same door is open at your firm, and close it before anyone tries.
That was the last time I had to write an apology letter to my clients.
Not quite this?
Something else going on? See what usually brings people to us
Call, and a person answers.
Call 863-594-1141 Or pick a time
Weekdays from 8 to 6. After hours, call and the on-call engineer calls you back.
Questions people ask
Plain answers.
It happened at a firm like ours, not to us. Is a call worth it?
Yes. That is the best time. We look at whether the same door is open at your firm.
Should we call our insurer first?
If you have cyber insurance, yes, early. Many policies want to hear before you bring anyone in. We work alongside whoever they send.
Can you help if we are not a client?
Call, and tell us what happened. We will guide you through what to do first. The incident work itself is something we do for clients, so that call is also where we talk about what comes next.
Do we have to tell our clients?
That depends on what was touched, and sometimes on the law. We help you find out what was touched first, so the answer rests on facts. Your attorney and your insurer have a say too.
What does it cost to keep it from happening again?
$125 per person, per month, with security in every plan. See what it costs.