Managed IT services in Winter Haven, from the home office
Everything a Polk County business needs from IT for one monthly price per person, run by people who have been on the same block of downtown Winter Haven since 1996 and who know your company by name.
What managed IT means from Avenue B
The phrase gets used loosely. Here it means one thing: a Winter Haven business hands us the whole of its technology, and we run it, for one price per person each month. The computers, the email and files, the network, the security, the backups, the new hire on Monday and the departure on Friday, the vendor who needs to be called, and the question nobody else in the office knows how to answer. The people doing it sit at 199 Avenue B NW, where this company has worked since the dial-up days, and most of them have been here long enough to remember your first server.
Who runs it
Three people know your company: a Concierge Lead who knows your setup and your people, and two Concierge Specialists who know them too. Behind them is the whole company, and in Winter Haven that is not a figure of speech; finance, most of the service team and the people who have been here longest are within a few rooms of each other. When one of your three is out, the next person who picks up has already heard of you.
What is in the monthly price
- Every computer protected and managed, with people watching sign-ins, mail and machines around the clock and acting when something is wrong.
- Mail screened before it is opened, and sign-ins that need more than a password.
- A separate, tested backup that winds back to any hour.
- The day-to-day changes of running a business: new people, departures, a new printer, a new phone, a new laptop set up before it arrives.
- Microsoft 365 for every person, with the licenses as their own lines on the invoice at Microsoft's prices.
- A spare laptop and a spare firewall on our shelf for the day lightning finds yours, which in Polk County is a real day.
Anything that needs a plan of its own, an office move, a new building, a migration, is a project, scoped with you and quoted before the work starts, never after.
Polk County, from one office
Lakeland is down the road from Winter Haven, and clients there get the same team from here, as do Auburndale, Bartow, Haines City, Lake Wales and the towns between them. Citrus packers, trucking and warehouse operators along the interstate, dental and medical practices, CPA firms, churches and the county's small agencies have all run on this plan from Winter Haven. We do not keep a Lakeland office and will not pretend to; when a problem calls for a person in the room, a person drives over.
In Winter Haven
More from the Winter Haven office.
Questions people ask
Plain answers.
What do managed IT services cost in Winter Haven?
Concierge IT for Business is $125 per person, per month, with security included and Microsoft licenses separate at Microsoft's prices. Essentials, for companies that only want the licenses handled and a number to call, is $23 or $32 a person. Every line is on the pricing page.
Is there a long contract?
A year at a time, or two years and more at the Preferred Rate, held for the whole term, with sixty days' notice before it renews. Essentials has no term.
Do you serve Lakeland and the rest of Polk County?
Yes, from Winter Haven, with the same people.
How do we start?
Thirty minutes with Pedro, Bill or Leah: pick a time, write to hello@protectedtrust.com, or call 863-594-1141. A real person takes it from there.
Let's talk
Thirty minutes with a real person.
Tell us what's going on with your technology, what's working and what isn't. We'll listen, ask a few questions, and tell you honestly whether we're the right fit. No slides, no pitch. If we can help, we'll say how. If we can't, we'll point you to someone who can.
Reach out, any way you like. A real person takes it from there.
Based in downtown Winter Haven since 1996, with offices in Orlando, Tampa, St. Petersburg, and Miami, serving businesses across Florida.