IT support in Winter Haven, home since 1996

The person who answers knows you

Most IT support is a stranger reading your file. Ours is the opposite, and in Winter Haven it has been the opposite for a long time. Your Concierge Lead and two Concierge Specialists know your office, your people and what was tried last month, so the second call never starts from zero. Whatever you bring us is ours until it is finished, and you hear from us until it is. Reach out any way you like: the phone, email, the client sign-in, or walk in to Avenue B.

Remote first, then a truck

Most problems are solved over the wire within minutes, because that is fastest for you. When one needs a person in the room, the drive from downtown Winter Haven to Lakeland, Auburndale, Bartow, Haines City or Lake Wales is short, and the person who comes is one of the three who know you, not a contractor with a work order.

What you get with support

Support here is not a separate product bolted onto a plan; it is the front door of one. Every computer in your Winter Haven office is protected and watched around the clock. Mail is screened before it is opened. A password alone does not open your Microsoft 365. A backup that lives elsewhere is tested and can be wound back to any hour. And the ordinary changes, a new hire, a departure, a new device, are part of the price.

For the office manager in Polk County

The person who runs the office, in Winter Haven or anywhere in Polk County, usually wants more than a phone number: a place to see what is open, what was done and what was billed. The client sign-in gives you that, on our own address, and it is a choice rather than a lesser tier. Some Winter Haven offices want one point of contact; others want everyone on staff to be able to call. Either works, and it is your call.