IT support · Winter Haven
IT support in Winter Haven, from a team that already knows your setup.
On it within 15 minutes most weekdays, from downtown Winter Haven, by one of four people who know your office and keep the problem until it is solved.
Weekdays, 8am to 6pm. A real person takes it from there, and if we can’t pick up, our phone assistant books a call back. For clients, support is around the clock, every day.
Call nowPick a time to talk it through.
Thirty minutes with Pedro, Bill or Leah, and an honest answer on fit.
See open timesWhen something is wrong
From the first ring to the fix.
Reach us your way
Call Avenue B, send an email, use the client sign-in, or walk in. Whichever suits the moment.
A familiar voice picks it up
Usually within 15 minutes on a weekday. Nobody recites a number at you.
One owner until it is fixed
Whoever picks it up carries it through, and tells you what was changed and why.
A truck when it needs one
Most work is done over the wire. When hands are needed, somebody drives from downtown Winter Haven to your office, anywhere in Polk County.
Who answers
Four people, not a rota.
Winter Haven clients reach Chris Bridges, Javier Pereira, Jonathan Jones or Chris Munoz. If one is out, the other three know the office just as well, and nobody asks you to explain it from the top.
What support covers
Passwords at 9am, a dead switch at 2am.
Most calls are small: a password, a printer, a mailbox that stopped syncing. Behind them, people are watching your computers and sign-ins through the night and acting on what they see, long before anyone in Winter Haven is awake to notice. When a problem wants a person in the room, one drives from Avenue B to Lakeland, Auburndale, Bartow, Haines City or Lake Wales.
What clients say
“Chris M. shows up with a smile and quickly addresses any issues we are having.”
“Chris M at Protected Trust provided excellent support getting my printer working. He stayed with it for over an hour and didn't give up until the problem was solved. I really appreciated his patience, persistence, and commitment to seeing it through.”
“Was having trouble setting up my scanner, Chris M hopped on a call with me and immediately made all my problems go away in a matter of minutes. Great service and I loved that he didn't make me feel stupid over such an easy fix!”
Already a client? Reach us any way you like.
IT support in Winter Haven, questions
We're not a client. Can you still help today?
Not as a one-off job. A Polk County business with an urgent problem can usually become a client first and have help that afternoon. Call, and we will tell you plainly which it is.
How fast is fast?
On a weekday, someone who already knows your Winter Haven office is usually working on it within 15 minutes.
Will someone come out to Bartow?
Yes, and to Lakeland, Auburndale, Haines City and Lake Wales. Most fixes happen over the wire because that is quickest; a drive from Avenue B is for the rest.
Is support extra?
No. Complete is $125 per person a month, security included, and support is the front door of it. Only projects are priced separately, before the work starts.
Who is watching at 2am?
People, and the systems they run. For clients, support runs around the clock, every day, and sign-ins and computers are watched all night. A visit to Avenue B after hours is by appointment.
Can we drop by Avenue B?
By appointment, please; the team is often out at Polk County clients' offices. Say when, and the people who know your account will be at 199 Avenue B NW.
Our Winter Haven IT company was bought. What now?
Take a breath. We have been independent since 1996. For a second opinion, book thirty minutes with Pedro, Bill or Leah; we look quietly at what you have while the new owner settles in, and you get a price on paper. Until you say yes, nothing changes.
Who holds our Microsoft 365 admin keys?
You do, and we put it in writing: the admin sign-ins, the domain, the DNS records and the backup credentials, documented and handed to you, so a Winter Haven office always holds its own keys.
Support is part of your own IT team.
It comes with Complete, $125 per person a month, with security in every plan. Managed IT services in Winter Haven →