IT support · Orlando
IT support in Orlando, from a team that already knows your setup.
Usually on it within 15 minutes on weekdays, by someone who knows your people and your systems, and keeps it until it is finished.
Weekdays, 8am to 6pm. A real person takes it from there, and if we can’t pick up, our phone assistant books a call back. For clients, support is around the clock, every day.
Call nowPick a time to talk it through.
Thirty minutes with Pedro, Bill or Leah, and an honest answer on fit.
See open timesWhen something is wrong
What happens when you reach out.
You reach out
By phone, email, the client sign-in or a visit. Whatever is easiest in the moment.
Someone who knows you picks it up
Usually within 15 minutes on weekdays. Nobody recites a number back at you.
It stays theirs
Whoever takes it keeps it until it is finished, and tells you what was done.
On site when it matters
Most fixes are remote. When hands are needed, one of the team comes to you from South Orange Avenue.
Who answers
Not a queue. Three people who know you.
Orlando clients reach Javier, Jonathan or Joe. If one is out, the other two already know your setup, so nobody asks you to explain yourself twice.
What support covers
The everyday, and the 2am.
Your people call about passwords, printers and email. Meanwhile, people watch your computers and sign-ins around the clock and act when something is wrong, before anyone in Orlando has to call.
From our Orlando Google profile
“One example that says a lot about their commitment happened on a Friday night when our CEO’s mailbox had a critical issue. Instead of pushing it to the next business day, their team stayed late on a Friday night and worked with us until the issue was completely resolved.”
“Their response is often immediate, and they treat my problem as if it was their own!”
“They always communicate well and you can always talk to a REAL person!”
Already a client? Reach us any way you like.
IT support in Orlando, questions
Do you fix one-off problems for businesses that aren't clients?
We don't take one-off jobs. When something urgent is what brings a business to us, we can usually get it set up as a client and help from there. Call, and you will get an honest answer either way.
How fast do you respond?
Usually within 15 minutes on weekdays, by someone who already knows your setup.
Remote or on site?
Most of it is remote, because that is fastest. When it matters, someone comes to you, downtown Orlando or anywhere in Orange, Seminole and Osceola counties.
What does IT support cost?
It is part of Complete, $125 per person a month, with security in every plan. Projects are quoted before the work starts, never after.
What about nights and weekends?
For clients, support is around the clock, every day. People also watch your computers and sign-ins all the time, and act when something is wrong. Office visits after hours are by appointment.
Can you work alongside our own IT person?
Yes. Co-managed IT gives your IT lead a team behind them, so they are never the only one who knows.
Support is part of your own IT team.
It comes with Complete, $125 per person a month, with security in every plan. Managed IT services in Orlando →