Served from Winter Haven · Lakeland
Managed IT services and IT support in Lakeland, from the team in Winter Haven.
Your own IT team for Lakeland businesses of 15 to 150 people. $125 per person a month, security in every plan, served from our home office in downtown Winter Haven since 1996.
Thirty minutes, at a time that suits you.
With Pedro, Bill or Leah. You leave with an honest answer on fit, and what the first month would look like.
Rather just talk it through?
Call during office hours. A real person takes it from there. If we can’t pick up, our phone assistant takes your details and books a call back.
863-594-1141Why Lakeland businesses switch
No office in Lakeland, and we say so.
Some IT companies rent a mailbox on South Florida Avenue and call it a Lakeland office. We would rather tell you where we are: downtown Winter Haven, on the same block since 1996, about twenty minutes east along US 92. That is less time than most Lakeland offices spend getting across town at five o'clock, and when a problem needs a person in the room, one of ours drives over.
Who we look after in Lakeland. The medical and dental practices along Lakeland Hills Boulevard and around the hospital, the law offices downtown, the CPA firms that go quiet every April, the insurance agencies and advisers in the office parks off Harden Boulevard, and the distribution operations that make Lakeland a crossroads, with people on a warehouse floor who need a phone and a tablet more than a desk. Offices of 15 to 150 people, most of them answering to a rule about who may see what.
What a Lakeland business gets is what a Winter Haven one gets: a Concierge Lead who knows your company, specialists who know your setup, and the whole company behind them.
What $125 per person buys a Lakeland office.
Your team
Four named people who know your company, from Winter Haven, and from your Lakeland office when a visit is the quicker fix.
Your security
Sign-ins, mailboxes and computers watched around the clock by people who step in, not an alert that waits for morning.
Your devices
Every computer built to one standard, kept current and watched, with a spare on our shelf.
Your safety net
A backup held apart from your systems, tested, and brought back to any hour.
Your plan and people
Next year's technology thought through with you, and your staff shown what a phishing email looks like before one lands.
Microsoft 365
Mail, files and Teams set up properly and kept simple, each license its own line at Microsoft's price.
What it costs in Lakeland
List prices, on the site.
Complete
Security is included in the $125, not added on. Your team, your devices, backup, planning and Microsoft 365 care, all in one price per person.
Security + Compliance
The compliance work for offices held to HIPAA, the FTC Safeguards Rule or CJIS, on top of the security everyone already has.
Copilot, AI for work
Microsoft Copilot set up safely, only for the people who need it.
Who you’ll know by name
The Lakeland team is the Winter Haven team.
The four people here cover Lakeland and the rest of Polk County from Avenue B. Chris Bridges and Javier Pereira lead. Jonathan Jones runs the migrations and everything Microsoft 365. Chris Munoz is the one in the truck, the one you will see in Highland City or South Lakeland when a network needs building or a printer needs a person. They are the same people the next time, and the time after that.
I keep your business running so you never have to think about technology.
I take on the projects and the stubborn problems, and explain them in plain English.
I handle the big moves: migrations, mergers, new devices, and everything Microsoft 365.
I set up new machines, sort out the network, and come on site when it needs a person.
Changing providers
Switching, with your current provider still in place.
A 30-minute call
With Pedro, Bill or Leah. You hear honestly whether we fit a Lakeland office like yours, and what the first month would look like.
A quiet look, then a price
We walk through what you have while your current provider is still in place. Nothing changes until you have a plan and a price in writing, and have said yes.
Your first month
Computers protected, your people introduced to the team by name, and the handover from the old provider handled by us.
“Chris and the Team at Protected Trust have been keeping our Team at Top Flight Electric safe for years. When anything happens with computers, internet, etc. we call Protected Trust and the fix is usually just a phone call away. Thanks for keeping us going!!”
“We've had a great experience with Chris Bridges and his team. Protected Trust is always available when we need them and incredibly quick to respond. No matter the issue they are helpful, reliable and make sure everything is taken care of. We truly appreciate their excellent service and highly recommend them.”
Not ready to talk yet?
Most owners think they know, until the one person who does is out on a Friday.
Managed IT in Lakeland, questions
Do you have an office in Lakeland?
No. Lakeland is served from our home office in downtown Winter Haven, about twenty minutes east. An IT company that pretends to be somewhere is not one you want holding your passwords.
How quickly can someone be on site in Lakeland?
Most problems are fixed remotely, while you watch. When a person is needed, one drives from Winter Haven; for a planned job, a new office or a move, on the day you set.
Which parts of Lakeland and Polk County do you cover?
All of Lakeland: downtown, South Lakeland, Lakeland Highlands and Highland City, out to Mulberry, Auburndale and Polk City, and the whole of Polk County from the home office.
What does IT support cost for a Lakeland business?
The same as everywhere we work: Concierge IT for Business is $125 per person a month, security in every plan, Microsoft licenses billed as their own lines. Every number is on the pricing page.
Is there a contract?
A year at a time, or two years and more at the Preferred Rate, held for the whole term, with sixty days' notice before it renews.
We have an IT person already. Does this still fit?
Yes. With co-managed IT, your person stays the one Lakeland staff call, and four more stand behind them for the projects, the holidays and the 2am.
Our Lakeland IT company was bought. What now?
Nothing has to be decided this week. We have been independent since 1996. When you want a second opinion, it is thirty minutes with Pedro, Bill or Leah, a look at your setup while the new owner is still in place, and a price on paper. Until you have said yes, nothing changes.
Who holds our Microsoft 365 admin keys?
Your business does. We document the admin access, the domain, the DNS and the backups and hand that record over in writing, so a Lakeland office is never at the mercy of whoever looks after its systems.
See if we fit, in thirty minutes.
If we are the right fit, you hear what the first month looks like. If not, who to call instead.