IT support in Tampa, from Ybor and downtown
When something is wrong, you reach a person who already knows your setup, from Centro Ybor or East Jackson Street, and it is theirs until it is finished.
Known by name
Most IT support in Tampa is sold by the response time. Ours is built on something simpler: the person who answers already knows you. Your Concierge Lead and two Concierge Specialists know your company, your people, and what your setup looked like last month, and the whole company stands behind them. That is why the second call never starts with "can you describe your environment," and why nobody is handed to a stranger.
What the two addresses are for
Centro Ybor, 1600 East 8th Avenue, and 401 East Jackson Street in downtown Tampa are where we meet clients, by appointment, and where the team works between visits. They are not a help desk you have to visit. Support reaches you wherever you are: a phone call, an email, the client sign-in, or a knock on your door.
Hillsborough, by car
Remote first, because it is quicker, and in person when the moment calls for it. From Ybor and downtown Tampa, that means Westshore and Bayshore, Brandon and Riverview, Temple Terrace, Carrollwood, and the rest of Hillsborough County. Clients on the Pinellas side are looked after from our St. Petersburg office, so a bridge is never between you and help.
Watched around the clock
Support is not only what happens after you call. A security operations center watches your sign-ins, mailboxes, and devices all day and all night and acts when something is off, which is how many problems are solved before anyone in your office notices. Mail is screened before it is opened. A password alone no longer opens your Microsoft 365. A backup kept apart from your systems is tested and can be wound back to any hour, so a mistake or an attack costs you an hour, not a week.
If you run the office
Administrators and office managers in Tampa often want to see what is open, what was finished, and what was invoiced, without a phone call. The client sign-in does that, on our own address. It is one door among several, and the phone works exactly the same.
Questions people ask
Plain answers.
Does the whole staff get support, or one contact?
Everyone covered by the plan can reach us. If your firm would rather route through one person, that works too.
Do you support people who work from home?
Yes. The plan is per person, not per desk, and a remote worker in Brandon gets the same person on the line as someone at headquarters.
Which number is Tampa's?
813-588-3092. Email hello@protectedtrust.com, use the client sign-in, or pick a time if you are not yet a client. A real person takes it from there.
Is support priced separately?
No. It is inside Concierge IT for Business at $125 per person, per month, with security included, the same in Tampa as everywhere we work, as the pricing page shows.
Let's talk
Thirty minutes with a real person.
Tell us what's going on with your technology, what's working and what isn't. We'll listen, ask a few questions, and tell you honestly whether we're the right fit. No slides, no pitch. If we can help, we'll say how. If we can't, we'll point you to someone who can.
Reach out, any way you like. A real person takes it from there.
Based in downtown Winter Haven since 1996, with offices in Orlando, Tampa, St. Petersburg, and Miami, serving businesses across Florida.