IT support in Orlando, by name

What happens when you reach out

When something is wrong at your Orlando office, you choose how to reach us: the phone, email, the client sign-in, or a visit. A person who already knows your environment takes it. Not a queue, not a form that asks what you already told us, not a stranger reading your file for the first time. Whatever you bring us is ours until it is finished, and you hear from us until it is.

Your Concierge Lead and two Concierge Specialists know your company, with the whole company behind them. When your person is busy, the next person who answers already knows you too. That is what known by name, never by number means in practice.

Support that works where you are, from downtown Orlando

Most of it happens remotely, because that is fastest. When it matters, someone comes to you, from our office at 300 South Orange Avenue to anywhere in the Orlando metro: Winter Park, Lake Mary, Maitland, Winter Garden, Kissimmee, and the counties around them. Clients with offices elsewhere in Florida get the same team from our other offices.

What support includes

• Every computer protected, and watched around the clock by people who act when something is wrong.
• Email checked before it is opened, which is where most trouble starts.
• Sign-in protection for Microsoft 365, so a stolen password is not enough.
• A separate backup, tested, restorable to any point in time, so a mistake or an attack is an hour, not a week.
• Day-to-day changes included: new people, departures, new devices, a new phone.

For the person who runs the office

Office managers and administrators in Orlando often want more than a phone number: a place to see what is open, what was done, and the invoices. The client sign-in gives you that, on our own address. It is a choice, not a lesser tier; the phone and the email work the same.