Service Engineer · here since 2026
Justin Nieves is often the first person you talk to when something stops working: email, a locked account, a suspicious message, a printer. Before Protected Trust he was the only IT support in a 1,500-student middle school. People apologize for asking. "Asking for help is no bother at all." On a long call, people tell him about their day, and he likes that. Home is Crash Boat beach in Puerto Rico. Saturdays are gaming or riding his motorcycle with friends. Ask Justin about the DSi he fixed at seven.
From the team
"Justin will teach you the shortcut while he fixes the problem. You get off the phone with one less thing to call about." (Stephen Cornell)
Let's talk
Thirty minutes with a real person.
Tell us what's going on with your technology, what's working and what isn't. We'll listen, ask a few questions, and tell you honestly whether we're the right fit. No slides, no pitch. If we can help, we'll say how. If we can't, we'll point you to someone who can.
Reach out, any way you like. A real person takes it from there.
Based in downtown Winter Haven since 1996, with offices in Orlando, Tampa, St. Petersburg, and Miami, serving businesses across Florida.