IT support · Tampa
IT support in Tampa, from a team that already knows your setup.
Usually on it within 15 minutes on weekdays, from Ybor and downtown, by someone who knows your people and your systems and keeps it until it is finished.
Weekdays, 8am to 6pm. A real person takes it from there, and if we can’t pick up, our phone assistant books a call back. For clients, support is around the clock, every day.
Call nowPick a time to talk it through.
Thirty minutes with Pedro, Bill or Leah, and an honest answer on fit.
See open timesWhen something is wrong
What happens when you reach out.
You reach out
Phone, email, the client sign-in, or a knock on the door at Centro Ybor. Whichever is easiest at that moment.
A person who knows you picks it up
On weekdays, usually within 15 minutes. Nobody recites a number at you.
It stays with them
Whoever takes it keeps it until it is done, and tells you what changed.
On site when it matters
Most fixes happen over the wire. When hands are needed, one of the team drives over from Ybor or downtown.
Who answers
Not a queue. Three people who know your office.
Tampa clients reach Javier, Jonathan or Joe. If one of them is out, the other two already know the setup, so the call never starts with a description of your environment.
What support covers
The everyday, and the 2am.
Your people call about passwords, printers and mail. Meanwhile, people are watching your computers and sign-ins around the clock and acting when something is wrong, before anyone in Tampa has to pick up a phone. When a problem wants a person in the room, one drives over from Ybor or downtown, to Brandon, Carrollwood, Temple Terrace, or wherever in Hillsborough County you are.
From our Tampa Google profile
“… our CEO’s mailbox had a critical issue. Instead of pushing it to the next business day, their team stayed late on a Friday night and worked with us until the issue was completely resolved.”
“They have a great team and are very attentive to getting you help. They know and understand urgency when contacted.”
“We recently experienced an issue, Chris B. responded immediately. He quicky identified and resolved the problem. We appreciate his quick response and excellent service.”
Already a client? Reach us any way you like.
IT support in Tampa, questions
Do you fix one-off problems for businesses that aren't clients?
No one-off jobs. When something urgent is what brings a Tampa business to us, it can usually become a client first and get help the same day. Call, and you get a straight answer either way.
How quickly do you respond?
On weekdays, usually within 15 minutes, by a person who already knows your Tampa office.
Remote or on site?
Over the wire first, because it is fastest. When it matters, someone drives from Ybor or downtown to Westshore, Brandon, Temple Terrace, Carrollwood, or anywhere in Hillsborough County.
What does IT support cost?
Nothing on top. It is part of Complete, $125 per person a month, security included, and projects are priced before the work starts.
What about nights and weekends?
For clients, support runs around the clock, every day. Computers and sign-ins are watched all the time. A visit to the Ybor office after hours is by appointment.
We're in Clearwater. Who supports us?
Our St. Petersburg office looks after Pinellas, Clearwater and the beaches, as the same company.
Our Tampa IT company was bought. What now?
Breathe. We have been independent since 1996. A second opinion is thirty minutes with Pedro, Bill or Leah, followed by a look at what you have, with the new owner still in place, and a written price. Nothing changes until you say yes.
Who holds our Microsoft 365 admin keys?
You hold them. We record the admin access, the domain, the DNS and the backups and hand that record to you, so no Tampa office is ever locked out of its own systems by whoever looks after them.
Support is part of your own IT team.
It comes with Complete, $125 per person a month, with security in every plan. Managed IT services in Tampa →