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Modern Workplace


Modern Tools


Surface Go 2

 

Lightweight portability for the task at hand

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Connect in the office, from the field, or on the go. Our compact 2-in-1 empowers employees to get the job done with the full power of Windows 10 Pro.

Designed for the future of work

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Companies need the right support for today’s enterprise environment: security, manageability, and agility.

 

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The Surface line brings together the best of Microsoft.

 

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Enhanced productivity tools and the ability to collaborate from anywhere

 

enterprise-grade

Enterprise-grade manageability with rapid, remote deployment and premium support

 

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Security from the chip to the cloud

 

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Meet the new Surface Go for Business

 

Connect in the office, from the field,
or on the go.

 

rich-display-1

A larger, brighter, and more brilliant touchscreen display in the same compact size, starting at just 1.2 lb.

faster-companion

A faster companion to run the essential business apps you rely on every day with 8th Gen Intel® Core™ m3 and Pentium® processors.

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Plenty of unplugged power with improved all-day battery life and Fast Charging when connected to Surface Dock.

no-wifi

No Wi-Fi, no problem. In addition to Wi-Fi, optional LTE Advanced delivers hassle-free and secure connectivity.

accessories

Keep your accessories — this year’s Surface Go 2 is the same compact and portable size as last year.

 

   

Ready to get it done

From engaging customers with a tablet on the sales floor to checking email on a laptop in the field, new Surface Go 2 adapts to all the tasks your employees take on.

Processing power that lets your workforce run the essential business apps they rely on every day, faster. Surface Go 2 offers an option faster than Surface Go.

Up to 10 hours of battery life, and Fast Charging to keep employees on the go. When connected to Surface Dock, Fast Charging powers your battery up to 80% in just over an hour.

Empower your workforce with modes that adapt to the ways they need to work. From on-the-floor tasks in Tablet Mode to presentations in Laptop Mode.

Ultimate mobility to work virtually anywhere. In addition to Wi-Fi, optional LTE Advanced delivers hassle-free and secure connectivity.

   

Meet the needs of your business

Keep employees focused on getting the job done, wherever they work. Keep devices in the field secure with updates, restrict access to only the apps your customers or employees need, and find custom design accessories for every task.

Bulk provision cellular data plans and keep devices in the field secure with updates via Microsoft Endpoint.

Restrict access to only the apps and tools customers or employees need in Kiosk Mode.

Complete tasks easily and securely with accessories designed for Surface Go 2: ruggedized cases, vehicle mounts, mobile POS systems, and more.*

   

Connect and Collaborate

Give employees the tools they need to communicate and collaborate with the people who help them do their best work.

Tune in to company meetings with Dolby® Audio™ speakers that deliver premium sound with clear, powerful volume.

Be heard loud and clear in meetings with clients and colleagues with enhanced dual far-field Studio Mics.

Capture documents and whiteboard sessions in high-definition photos, and make crisp, clear Microsoft Teams video calls with full HD front- and rear-facing cameras.

Write naturally with Surface Pen, a fluid digital inking experience that feels like pen on paper.

   

Surface Go 2
for Business

Make the most of Microsoft 365 with new Surface Go 2, our lightest and most compact Surface yet. 

Surface Go 2 is a faster companion to run the essential business apps you rely on every day, with 8th Gen Intel® Core™ m3 and Pentium® processors. Stay connected anywhere with optional LTE Advanced connectivity, and get the manageability and security features you trust with Windows 10 Pro.

Shop Surface Go

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Features

Compact and light, at 10.5” and just 1.2 pounds (not including Type Cover)

Sleek, modern design with tablet-to-laptop flexibility and built-in Kickstand

8th Gen Intel® Core™ m3 and Pentium® processors power full-feature desktop software

Optional LTE Advanced for on-the-go productivity

Natural typing and trackpad experience with Surface Go Type Cover

Technical Specifications:

Surface Go 2 for Business

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FAQs

Frequently Asked Questions

Overview

  • What are the key differences between Surface Go and Surface Go 2?

    • A larger, more brilliant 10.5-inch touchscreen display with 220 ppi resolution. Both top and side bezels are narrower, which means the display size is slightly larger. Note that the external dimensions and form factor are the same, ensuring compatibility with cases, mounts, and related accessories.
    • The core M3 processor on selected SKUs provides 64 percent faster14 performance than Surface Go.
    • Battery life. Surface Go 2 has a longer battery life of up to 10 hours (up to 9 hours on LTE models)15. Modern standby is also improved enabling Surface Go 2 to stay connected to the network longer than Surface Go.
    • Enhanced dual far-field Studio Mics let you be heard loud and clear in meetings and video voice calls and support optimal dictation with Office apps, digital assistants, and other voice-to-text solutions
    • Enhanced LTE. Optional LTE Advanced delivers hassle-free and secure connectivity. In Surface Go 2, LTE now includes embedded SIM (eSIM) in addition to the standard Nano physical SIM card.
    • Improved Kiosk mode. Enhanced kiosk mode functionality enables organizations to manage access to only the apps and tools customers or employees need.
  • What are the launch countries?

    Australia, Austria, Bahrain, Belgium, Canada, China, Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Korea, Kuwait, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, and United States.

    EU Expansion Commercial Only: Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, and Slovenia.

  • Who is Surface Go 2 designed for?

    First-line staff

    • Reception & form intake. This is a common scenario across multiple industries, including healthcare, auto service, and more. In this scenario, the employee hands the device to a customer to digitally sign or fill in information, the customer completes the request and hands it back to the employee.
    • On-premise roaming. Also common across industries, especially in side-by-side scenarios like retail banking and mobile POS. In this scenario, the employee uses the device to look up information and serve it to the customer, or to look at the device together with the customer, side-by-side.
    • In-field roaming. This scenario ranges from construction, to service diagnosticians, to mobile salespeople. Typically deployed with LTE, in this scenario the employee uses the device like a tool or appliance to complete a line-of-business task at work and then can use the device as a laptop at home.

    Education customers

    • Shared Cart. Surface Go 2 is a natural choice for shared cart scenarios, where a group of devices is made available for students to use for in-school activities and then returned after use.
    • 1-to-1. Surface Go 2 is also a great choice for schools that invest in a device for each student, for use in the classroom and at home for homework. It allows schools to maximize their Microsoft technology investments and unlock scenarios beyond online testing.
  • Does Surface Go 2 firmware support Kiosk mode and Battery Limit mode?

    Yes.

Common Questions

  • What colors does Surface Go 2 come in?

    Surface Go 2 comes in silver with magnesium casing. Users can get additional colors using the Surface Go Type Cover and Surface Go Signature Type Cover.

  • Where can I find the serial number?

    The system serial number is also printed under the kickstand

    Or open Surface app on your device Surface app (Start Menu > Surface) and select Your Surface to view the serial number.

  • How do I open the kickstand?

    Surface Go 2 comes with a kickstand that allows you to prop up your device. Simply place a finger in one of the two grooves on the bottom back of your device and pull out to open the kickstand. You can then adjust the kickstand to your preferred angle or close it by pushing it back down.

  • Will the kickstand break if I apply too much force?

    The kickstand has been designed to be durable but avoid using excessive force when fully opened.

  • Why does Windows Hello sometimes not recognize me?

    The Infrared (IR) camera has a field of view (FOV) of 60 degrees, which means that the device may not recognize you if you are at an angle near or beyond 60 degrees from the camera.

  • My computer will not turn on, how do I perform a hard reset?

    Press and hold the Power button until the device shuts down and the Surface logo appears. This takes about 20-25 seconds. This method simplifies the hard-reset process by no longer requiring you to press and hold both the Volume-down and Power buttons at the same time.

  • Does Surface Go 2 enable Microsoft Teams Background Blur support?

    Yes, Surface Go 2 lets you blur the background during a Teams meeting.

  • How do I connect external displays?

    Use the USB-C port or connect with Surface Dock.

  • How do I clean the screen?

    The Surface touchscreen has been coated to make it easier to clean. To avoid scratches, we recommend using touch screen wipes or a soft, lint-free cloth to gently wipe the screen. You can dampen the cloth with water or an eyeglass cleaner, but do not apply liquids directly to your Surface. Do not use window cleaner or other chemical cleaners on your Surface. You do not need to rub hard to remove fingerprints or oily spots.

Performance

  • How much faster is the new core m3 processor?

    Surface Go 2 core m3 processor delivers 64 percent faster performance than Surface Go.

  • What about gaming performance?

    Surface Go 2 supports a 30 fps (minimum) and 60 fps (preferred) at HD (1280 x 768/720). This includes scaling for display on up to 4K UHD displays.

  • Does Surface Go 2 have eMMC or SSD storage?

    The 64GB SKU uses eMMC. The 128/256 GB SKUs use SSD.

  • How does the new Intel Wi-Fi NIC improve performance?

    The Intel AX200 supports the Wi-Fi 6 802.11ax standard capable of delivering data rates of up to 2.4 Gbps and increased network capacity. This significantly improves the user experience in dense deployments, supporting fast uploads and downloads, lower latency and longer battery life compared to solutions supporting 802.11ac. Combined with core m3, the AX200 module can provide Gigabit wireless speed and dramatically improve your connected experience at home, work, or on the go.”

Security & Management

  • Does Surface Go 2 have TPM?

    Yes:

    • Commercial SKUs include a discrete Trusted Platform Module (dTPM) 2.0 chip.
    • Consumer SKUs include a firmware TPM (fTPM).
  • What is the difference between discrete TPM and firmware TPM?

    • dTPM - A dTPM is a discrete TPM microchip designed to provide basic security-related functions, primarily involving encryption keys. The TPM is usually installed on the motherboard of a computer, and it communicates with the remainder of the system by using a hardware bus. On Surface devices, the dTPM is hardware protected against intrusion; software uses the protected keys and measurements to verify software validity. Note: The term “discrete TPM” means the same thing as “TPM.”
    • fTPM - Instead of using separate hardware chips, firmware TPM (fTPM) is designed to implement TPM functionality in a protected firmware execution space, i.e., the SoC’s security processor – securing Surface devices at the software level (but not the hardware level).
  • Why would I need discrete TPM?

    The dTPM provides FIPS 140-2 certification, the U.S. government computer security standard. Government customers in the U.S. and Canada typically require dTPM to meet the FIPS 140-2 standards. The dTPM is also compliant with Common Criteria certification used by customers outside of North America.

  • Can TPM be updated as part of Windows and firmware updates?

    Like other firmware, dTPM can be updated via Windows Update or by using separate MSI files as deployed by commercial customers.

  • Where can I learn more about TPM?

    Refer to the Microsoft Docs TPM documentation.

  • Will Surface Go 2 support SEMM and DFCI?

    Surface Go 2 will continue to support SEMM but will not support DFCI. Surface Go 2 will not use a first party UEFI which is required to support DFCI.

Power

Ports

  • What USB-C spec does Surface Go 2 support?

    USB has always focused on fast transfer speeds and power support for peripherals. To bring the best USB experiences to market across our portfolio for our customers, we are prioritizing the following functionality:

    • USB-C 3.2 Gen 2, which is capable of 10 Gbps data transfer speeds across our product portfolio.
    • 4K video-out support for dual monitors.
  • Does Microsoft's implementation of USB-C support Thunderbolt?

    No. Our connector is USB-C only, which supports most peripherals in customer use. We have not seen accessory makers adopt Thunderbolt broadly enough to justify the tradeoffs required to support it. We will continue to evaluate this based on customer feedback and ecosystem trends. If customers need the external GPU capabilities in Thunderbolt, then consider the Surface Pro or Surface Book models for higher performance.

  • Can I use USB-C to charge Surface Go 2?

    Yes, although the charging experience will vary depending on the wattage of the power supply. A 7-watt cell phone charger will not be as effective as a higher-wattage PSU. We recommend using Surface Connect for the best charging experience including Fast Charging capabilities. Third party USB C chargers of 18W and higher can be used to charge Surface Go 2.

  • Is there expandable storage on Surface Go 2?

    Yes, it includes a MicroSDXC slot, located on the rear of the device.

Wireless Functionality

LTE / Mobile Broadband

  • What is the cellular connectivity option on Surface Go 2?

    LTE Advanced. It is the same modem as Surface Go -- Qualcomm® Snapdragon™ X16 LTE. It supports FirstNet and higher speeds.

  • What are the LTE SKUs?

    • Surface Go 2 with Advanced LTE (M3 128 GB)
    • Surface Go 2 with Advanced LTE (M3 256 GB)
  • Is GPS available on Wi-Fi SKUs or LTE-only?

    LTE-only. GPS/GLONASS is only available on devices with the LTE chipset. Includes standalone and assisted GNSS, accuracy up to 3 meters.

  • Does the LTE model support eSIM?

    Yes. Surface Go 2 includes eSIM functionality and scenarios per GSMA specifications SGP 21 and SGP 22.

  • What are the benefit of eSIM?

    Large organizations with front line workers stand to benefit the most by enabling IT to centrally manage mobile data that has traditionally been difficult to track. eSIM provides the same experience as a physical SIM card — such as access point and IMEI numbers to connect and validate your device — but without the compromises of a standalone card.

    When you hand out physical SIM cards to employees, you essentially give up control over how the data gets used. You cannot tell whether they’re used in devices provisioned by the enterprise, gifted to a family member, or simply sold to the highest bidder. eSIM, where the SIM component is built into a chip on the motherboard, enables IT cost centers to fully manage mobile data usage for the first time. To learn more, see the following Surface IT Pro Blog article: eSIM: Full manageability for mobile data on PC.

  • Can I run eSIM along with the removable Nano SIM?

    Yes. Surface Go 2 supports dual SIM Single Active (DSSA) but only one SIM can be active at a time. The removable Nano SIM is the default SIM.

  • Will Surface Go 2 automatically switch between eSIM and removable SIM?

    No, but Windows 10 includes SIM selection UX for eSIM and removable SIM switch. Hot swap for removable SIM is not supported. The end user can swap physical SIMs or switch between physical SIM and eSIM through the UI without having to reset the modem or system.

  • Who are the target LTE carriers?

    In addition, depending on your plan, LTE supports connections for multiple carriers globally.

Pen & Touch

  • What Surface pens are compatible with Surface Go 2?

    Microsoft Classroom Pen

    The Microsoft Classroom Pen, available to EDU customers, provides easy, natural inking, optimized for use with Surface Go and Surface Go 2. A portable size and a perfect fit for students at just 4.33 inches (110mm), Microsoft Classroom Pen makes it easy to sketch, color, and take notes in the classroom and at home.

    Surface Pen

    Surface Pen is better and faster than ever, with tilt for shading greater sensitivity, and virtually no lag to help you capture your thoughts and get more done. Available in Platinum and Black, plus new Ice Blue and Poppy Red.

    Surface Slim Pen

    Write, sketch, charge, and repeat with rechargeable Surface Slim Pen, featuring tilt for shading, exceptional pressure sensitivity, and virtually no lag.

    Other Pens

    All Surface Pens since Surface Pro 4, Surface Book, Surface Studio and Surface Go also work with Surface Go 2.

  • What if I want a different tip for Surface Pen?

    Some users prefer a different type of pen tip. Users can purchase an optional pen tip kit online at Surface.com, or from a Microsoft retail store. The kit includes four additional tips with hardness of 2H, H, HB, and B. The 2H tip is a harder, molded tip suitable for sketching and large/fast strokes. The H (felt) tip is best for writing and great for large or fast strokes. The HB (extruded medium) tip is good for writing or sketching medium to small strokes, and the B (extruded soft) tip is for detailed sketches, small strokes. The HB tip is the default tip shipped with the pen.

  • How do I change the pressure sensitivity?

    Although you can adjust the pen pressure sensitivity, by using the Surface app (Start Menu > Surface), you can adjust the distribution of the pen pressure range.

  • How do the pen buttons work?

    Surface Pen has a single button set in the flat area of the barrel as well as a tail button. The barrel button is used for invoking right click – press the button and tap on the screen to see the context menu. The tail button can be used for three separate functions:

    • Single press: Open Ink Workspace
    • Double press: Screen capture
    • Press and hold: Launch Sticky note.

Audio & Sound

  • How do I adjust the speaker volume and screen brightness?

    Speaker volume can be adjusted using the embedded volume buttons next to the power button on the top left corner of the device. The left button increases the volume, the right button decreases the volume. If the type cover is attached, the screen brightness can be adjusted through the dedicated F1 (brightness +) and F2 (brightness -) buttons. Without the Type Cover, the screen brightness can be adjusted using the screen brightness button in the Action Center.

Repair & Service

Surface for Business & M365

  • What is Surface for Business?

    Surface for Business customers save time and money with streamlined deployment, modern device management, and built-in, cloud-powered security. Includes the following components:

    • Windows 10 Pro - Comes standard on Surface for Business devices, offering advanced security protections, enterprise manageability, and enhanced productivity tools.
    • Support & Warranty - In addition to the standard hardware warranty, commercial customers get Advanced Exchange—a service with expedited device replacement, at no additional cost.22
    • Enterprise grade modern security - Protect data and allow IT to control user access with BitLocker, discrete and firmware TPM chips, and cloud-powered intelligent security with Microsoft Defender Advanced Threat Protection (ATP).
    • Leading modern management - Easy to deploy and manage using modern management solutions such as Azure Active Directory (Azure AD) and mobile device management.23
    • Ready for Microsoft 365 - Business customers can choose to pair Surface with Microsoft 365 commercial offerings, empowering everyone to be creative and work together, securely.
  • Can I use Microsoft 365 F1 with Surface Go 2?

    Surface Go 2 enables compelling experiences across M365 SKUs. If you have any concerns regarding specific licensing terms, such as the 10.1-inch screen size licensing term for some M365 Firstline scenarios, please work with your account teams.

 

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Bring the best of Microsoft 365 and your employees together with the right tools, new ways to work, all while staying protected.

 

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