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Surface Hub 2S

Teamwork without boundries
Meet Surface Hub 2S
Teamwork without boundaries

Sleek, slim design with the thinnest edge and bezel of any device in its class

A brilliant 4K+ screen, 4K camera, and enhanced speakers and mics

A great platform for Microsoft Teams and Skype for Business

Next level brainstorming with Microsoft Whiteboard, a persistent digital canvas​

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Sign in to access OneDrive files or project content wirelessly with Miracast

Interact naturally with Surface Hub 2 Pen and touch functionality

Fully integrated Windows 10 device— natively run must-have Microsoft and third-party apps

Experience mobile, cordless teamwork with Steelcase Roam™ Mobile Stand and APC™ Charge Mobile Battery

 

Surface Hub 2S has not yet been authorized under U.S. Federal Communications Commission (FCC) rules; actual sale and delivery is contingent on compliance with applicable FCC requirements.

Meet the Surface Hub 2S
Surface Hub 2S
The ultimate teaming device
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Teamwork anywhere

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Bring remote teams together

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Fluid team collaboration

Teamwork anywhere

Empower teams to collaborate whenever and wherever their ideas strike. Surface Hub 2S is thin and lightweight, and enables mobile, cordless, uninterrupted teamwork. Turn any space into a teamwork space.
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temawork

Teamwork anywhere

Move collaboration anywhere with Surface Hub 2S. At just 61.6 lbs. (28 kg), it’s 40% lighter than before.1

Experience mobile, cordless, uninterrupted team collaboration that moves with you with the Steelcase Roam™ Mobile Stand and APC™ Charge Mobile Battery.2

Enhance any workspace with a sleek, modern design and thinnest edge and smallest bezels of any device in its class.3

Bring remote teams together

Be seen, be heard, and actively participate in the group discussion with best-in-class technology. Remote meetings and ad-hoc calls run seamlessly with Microsoft Teams1 or Skype for Business.1
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bring remote

Bring remote teams together

Engage remote teams with the Surface Hub 2 Camera, far-field mics, and crystal clear speakers.

Videos look clear and crisp on a brilliant, 4K+ screen with the highest resolution and best graphics performance in its class.

Run remote meetings and make ad-hoc calls seamlessly with Microsoft Teams3 or Skype for Business.

Fluid team collaboration

Everything you need at your fingertips. Interact naturally with Surface Hub 2 Pen and touch. Use Microsoft Whiteboard and leading industry apps to keep teams in their flow. Access and share content easily from one device.
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fluid team

Fluid team collaboration

Interact naturally with Surface Hub 2 Pen and touch, and ​ sign in to Surface Hub 2S to grab your OneDrive files or ​ project wirelessly with Miracast.

Take team brainstorms to the next level with ​ Microsoft Whiteboard, a persistent digital canvas that teams ​ can contribute to anytime, anywhere—across devices.

Use the apps you need—take advantage of native integration with Office 365,3 Edge, and leading third-party apps.

Surface Hub 2S accessories
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Surface Hub 2 Pen
Write fast and precise with the new Surface Hub 2 Pen. Enjoy a natural writing experience with highly responsive touch and inking capabilities.
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Surface Hub 2 Camera
See every detail in crystal clarity with the new Surface Hub 2 Camera. ​ With 4K resolution and wide angle lens, meetings come to life right before your eyes.​
Accessories designed for Surface Hub 2S
Developed in partnership to deliver mobile, unplugged, uninterrupted teamwork
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Steelcase Roam™ Mobile Stand*​ www.steelcase.com/roam

Steelcase Roam™ mobile stands free teams to collaborate anywhere.

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Steelcase Roam™ Wall Mount*​ www.steelcase.com/roam

Steelcase Roam™ wall mount is ultra thin and easy to install.
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APC™ Charge Mobile Battery* ​ www.apc.com​

Designed to power Surface Hub 2S, the APC™ Charge lithium-ion battery system enables true mobility. Unplug without losing your team’s creative momentum.
Surface Hub 2S technical specifications
Wireless
Dimensions 29.2” x 43.2” x 3.0” (741 mm x 1097 mm x 76 mm)
Weight 61.6 lbs. (28 kg)
Resolution 3840 x 2560
Display PixelSense™ Display, 3:2 aspect ratio, 10-bit color, 15.5 mm border, anti-glare, IPS LCD
Compute Quad-core 8th Generation Intel® Core™ i5 processor, 8GB RAM, 128GB SSD1
Graphics Intel® UHD 620
Wireless Wi-Fi 5 (IEEE 802.11 a/b/g/n/ac compatible)​ Bluetooth Wireless 4.1 technology​ Miracast Display
Connections USB-A​ Mini-DisplayPort Video Output​ RJ45 Gigabit Ethernet​ HDMI Video Input​ USB-C™ with DisplayPort Input​ (4) USB-C™ (on display)
Sensors Windows Hello face authentication camera (front-facing)​ 5.0MP front-facing camera with 1080p HD video ​ Dual microphones​ Stereo 2.1 speakers with Dolby® Audio™ Premium
Wireless
Audio/Video Full range front facing 3-way stereo speakers​ Full band 8-element MEMS microphone array​ Microsoft Surface Hub 2 Camera, 4K, USB-C™ connection, ​ 90 degree HFOV
Pen Microsoft Surface Hub 2 Pen (active)
Software Windows 10​ Microsoft Teams for Surface Hub2​ Skype for Business2​ Microsoft Whiteboard​ Microsoft Office (Mobile)​ Microsoft Power BI2
Exterior Casing: Precision machined aluminum with mineral-composite resin​ Color: Platinum​ Physical Buttons: Power, Volume, Source
What’s in the box (1) Surface Hub 2S​ (1) Surface Hub 2 Pen​ (1) Surface Hub 2 Camera​ 3m AC Power Cable​ Quick Start Guide
Warranty 1-year limited hardware warranty

Surface Hub 2 Pen technical specifications

Wireless
Dimensions 5.94” x 0.64” x 0.56” (151 mm x 16.3 mm x 14.3 mm)
Weight 0.09 lbs. (41 g)
Buttons Barrel button and tail eraser
Color Grey
Connector type Bluetooth 4.0
Compatibility Surface Hub 2S​ Surface Book 21​ Surface Book​ Surface Studio 21​ Surface Studio1​ Surface Laptop​ Surface Go​ Surface Go with LTE Advanced​ Surface Pro 61​ Surface Pro (5th Gen)1​ Surface Pro (5th Gen with LTE Advanced1​ Surface Pro 4​ Surface Pro 3​ Surface 3

Surface Hub 2 Camera technical specifications

Wireless
Dimensions 2.26” x 2.18” x 1.65” (57.5 mm x 55.3 mm x 42 mm)
Weight ​0.19 lbs. (88.01 g)
Connection USB-C™ (with magnetic attach)
Resolution 4K
Field of View 90 degree HFOV
Imaging Features Anti-flicker​ Face based auto exposure​ Up to 30 frames per second
Microsoft Service Offerings for Surface Hub 2S
Worldwide Hardware Warranty Worldwide Extended Hardware Service
​Extended Hardware Service ​​NA
Accidental Damage No
Coverage Duration 1Y 2Y and 3Y options; no 5Y option
Number of repairs At Microsoft discretion repair or replace 3
Number of replacements 1
​Limit of liability Up to original purchase price
In Box Accessories
Standard Exchange
​Advanced Exchange No As needed, through CSS
In Person Repair/Replace
Concierge NA Live online and video training
Software support 90 days Through coverage duration
Renewable NA No
Out of warranty paid offers
SHOP HUB WARRANTY

FAQs

Frequently Asked Questions
Overview

There are two major “brains” in the system as described in the table below. Component Functionality

Video board

  • Produces the image on the LCD display.
  • Provides an audio/video connection path to/from the compute module.
  • Provides video scaling to support external video sources.
  • Performs color correction and calibration.
  • Responsible for power management, including occupancy sensors and device power states.
  • Monitors and manages all thermal sensors throughout the device.
  • Performs internal diagnostics.
  • Captures diagnostics, error logs and telemetry for all components not connected to the compute module.
  • Controls the behavior of keypad buttons.
  • Provides an on-screen display for control of video source, brightness, and volume.

Compute module

  • Connects to and controls all USB devices.
  • Provides videoboard interconnections for USB, DisplayPort, HDMI, PCIe.
  • Provides Ethernet access via wired and wireless interfaces.
  • Provides the on-screen audio/video content.
  • Ingests audio/video provided by external sources.
  • Allows video to be passed directly to the videoboard (bypassing the ingest process) for scenarios in which an external source is HDCP encrypted or is beyond the capability of the ingest subsystem.
  • Provides digital audio output for accessibility and room audio systems respectively (USB dongle support only).

Figures 1-4 depict the location of ports and physical buttons.

image Jul 07 2020 06 09 10 69 PM

image Jul 07 2020 06 09 21 57 PM

image Jul 07 2020 06 09 28 49 PM

image Jul 07 2020 06 09 37 12 PM

Key Component Description & Parameters

USB C

USB 3.0 Port

  • Use as a walk-up port for plugging in peripherals such as thumb-drives. Guest ports are located on each side of the device (4).

NOTE: This is the recommended port for connecting an external camera. Additional camera mount features are incorporated into the design to help support retention of attached cameras.

NOTE: TouchBack and video ingest are not supported on these ports.

Type C

  • 15 W Port (5V/3A)

AC power

100-240V input

Connect to standard AC power and Surface Hub 2S will auto switch to the local power standard such as110 volts in the US and Canada or 220 volts in the UK.

NOTE: When the AC cord is plugged in, the system remains in an off state in which only the system management controller (SMC), real time clock (RTC), and keypad are running.

IEC 60320 C14

DC power

24V DC input port

Use for connecting to mobile battery.

Xbox1 Dual barrel to Anderson connector

Ethernet

1000/100/10 BaseT

Use for providing a continuous connection in a corporate environment and related scenarios requiring maximum stability or capacity.

RJ45

USB-A

USB 3.0 Port

Use as a walk-up port for plugging in peripherals such as thumb-drives.

Type A

7.5 W Port (5V/1.5A)

USB-C

USB 3.0 Port

Use as a walk-up port for connecting external PCs and related devices or plugging in peripherals such as thumb-drives.

NOTE: This is the recommended video input port, supporting both TouchBack and InkBack.

Type C

18 W Port (5V/3A, 9V/2A)

HDMI in

HDMI 2.0, HDCP 2.2 /1.4

Use for multiple scenarios including HDMI-to-HDMI guest input.

Mini DisplayPort out

DisplayPort 1.2 output

Use for video-out scenarios such as mirroring the Surface Hub 2S display to a larger projector.

Source

Use to toggle among connected ingest sources — external PC, HDMI, and DisplayPort modes.

Volume

Use +/- to adjust audio locally on the device.

NOTE: When navigating to the brightness control, use +/- on the volume slider to control display brightness.

Power

Power device on/off.

Use also to navigate display menus and select items.

TouchBack functionality is only available via the USB-C port located at the bottom of the compute module.

Yes.

Will this affect TouchBack function?

No.

Can I use a USB-C Hub?

Yes.

Will this affect my Connect sessions, using this same USB-C port?

No.

No, but if the laptop has an HDMI port, you can use an HDMI-USB-C cable. You can also use HDMI to HDMI, MiniDP to HDMI or MiniDP to USB-C.

  • Mice
  • Keyboards
  • Headsets
  • Microphones
  • Speakers

NOTE: After you connect a Bluetooth headset or speaker, you might need to change the default microphone and speaker settings. For more information, refer to Local management for Surface Hub settings.

Yes.

Yes.

No, but if you are logged on to the device, you can use available Windows store apps.

Hub 2S is pending certification.

Not currently.

Not currently.

Cloud recovery will be ready at GA release. Until then, the alternate recovery method is USB bare metal reset (BMR).

Compliance with the Trade Agreements Act (TAA) is pending.

Yes, Hub 2S switches from Teams to Skype to accommodate this scenario.

Yes.

The Microsoft Whiteboard app does not impose a limit.

No

Yes.

Differences from Hub 1

Surface Hub 55”

Size

  • 31.75” x 59.62” x 3.38”
  • (806.4mm x 1514.3mm x 85.8mm)

Weight

  • 105 lbs. (48 kg)

Resolution

  • 16:9 1920 x 1080 @ 120 Hz

Compute

  • 4th Gen Intel i5
  • 8 GB RAM
  • 128 GB SSD

GPU

  • Intel HD 4600

Network

  • Wi-Fi (802.11 a/b/g/n/ac)
  • Ethernet 1Gbps
  • Bluetooth 4.0 low energy
  • NFC reader
  • Miracast enabled

Camera

  • Two 1080p front-facing cameras
  • 100-degree horizontal field of view

Audio

  • 4-element microphone array
  • Two front-facing stereo speakers

Accessories

  • Two powered, active pens
  • One wireless all-in-one keyboard

Sensors

  • Two passive infrared presence sensors
  • Ambient light sensors

Power saving feature

  • S3 Sleep

Ports

  • Four USB-A (Keyboard, Side, 2x Aux)
  • USB-B (TouchBack)
  • DisplayPort video input
  • HDMI video input
  • VGA + audio input (3.5mm)
  • DisplayPort video output
  • Audio output (3.5.mm)
  • RJ45 Gigabit Ethernet
  • Serial Port

PEN battery/charging

  • Non-removable
  • Rechargeable via pen dock

Multiple pen use

  • Three pens

Pen dock

  • Located on each side of display

Pen button and eraser

  • Active pen, no button, tail eraser

Wireless keyboard

  • Keyboard included

Speakers/microphone

  • Located in wings

USB TouchBack port

  • USB-B

Wired connect inputs

  • DisplayPort
  • HDMI
  • VGA +3.5 mm audio input jack

Bypass mode via source selection

  • DisplayPort
  • HDMI
  • VGA

Bypass mode TouchBack

  • Via USB-B connection

DisplayPort output

  • Standard DisplayPort connection

DisplayPort image (duplicate)

  • Always enabled
  • Image available when source is changed to DisplayPort, HDMI, or VGA

Audio output

  • 3.5 mm audio jack

Replacement PC Mode (disable internal PC)

  • Available via switch on videoboard

Physical buttons

  • Power, volume, source, brightness

Customer replaceable SSD

  • 128 GB 2.5” SATA SSD and sled

Replaceable compute module

  • Requires removal from stand/wall and disassembly of device

OS image recovery methods

  • Reset from OS (via settings)
  • Cloud recovery
  • Surface Hub recovery tool
  • Physical SSD replacement

Room controller

  • Via serial port, via ASCII controls

Remote Surface Hub management

BIOS/UEFI access

  • Not available

Mounting options

  • Wall
  • Rolling
  • Floor-supported
  • Wall stand

AC power rocker (on/off switch)

  • Next to power inlet

 

Surface Hub 2S

Size

  • 29.2" x 43.2" x 3.0"
  • (741 mm x 1097 mm x 76 mm)

Weight

  • 61.6 lbs. (28 kg)

Resolution

  • 3:2 3840 x 2560 @ 60 Hz

Compute

  • Quad-core 8th Generation Intel Core i5 processor
  • 8 GB RAM
  • 128 GB SSD

GPU

  • Intel UHD Graphics 620

Network

  • Wi-Fi 5 (IEEE 802.11 a/b/g/n/ac)
  • Ethernet 1Gbs
  • Bluetooth Wireless 4.1 technology
  • Miracast Display

Camera

  • One Surface Hub 2S Camera
  • 90-degree horizontal field of view 4K, USB-C connection
  • Anti-flicker, face-based auto exposure, up to 30 frames per second

Audio

  • Full band 8-element MEMS microphone array. (MEMS microphones respond equally to sounds coming from any direction.)
  • Full range front facing 3-way stereo speakers

Accessories

  • One Microsoft Surface Hub 2 Pen (active)
  • One Surface Hub 2 Camera

Sensors

  • Doppler occupancy sensor
  • Accelerometer
  • Gyroscope

Power saving feature

  • Connected Standby

Ports

  • USB-A
  • Mini-DisplayPort video output
  • HDMI video input
  • USB-C with DisplayPort input
  • Four USB-C (on display)
  • RJ45 Gigabit Ethernet

PEN battery/charging

  • Removable AAA battery
  • Customer replaceable

Multiple pen use

  • One pen

Pen dock

  • Pen uses magnetic attachment available on all 4 sides of bezel

Pen button and eraser

  • Active pen, barrel button, tail eraser
  • Connector type – Bluetooth 4.0

Wireless keyboard

  • Keyboard not included

Speakers/microphone

  • Integrated into display

USB TouchBack port

  • USB-C

Wired connect inputs

  • HDMI+USB-C (for TouchBack)
  • USB-C (video, audio, TouchBack)

Bypass mode via source selection

  • HDMI
  • DisplayPort (via USB-C connection)

Bypass mode TouchBack

  • Not available

DisplayPort output

  • Mini DisplayPort connection

DisplayPort image (duplicate)

  • Use keyboard command: Win+P > Duplicate
  • No image available when source is changed to DisplayPort or HDMI

Audio output

  • USB-A or USB-C (via adapter or external converter cables)

Replacement PC Mode (disable internal PC)

  • Not available

Physical buttons

  • Power, volume, source

Customer replaceable SSD

  • 128 GB M.2 NVMe
  • Located within compute module
  • NOTE: NVMe is a protocol that lets data be read and written via PCI-E)

Replaceable compute module

  • Removal from wall/stand not required
  • Cartridge design: single screw, removed from bottom of device

OS image recovery methods

  • Reset from OS (via settings)
  • Cloud recovery tool
  • Bare metal reset
  • Physical M.2 replacement

Room controller

  • None for Hub 2S (planned for future release).

Remote Surface Hub management

  • Equivalent policy CSP support

BIOS/UEFI access

  • Matches other Surface product UEFI access with the difference that Secure Boot cannot be disabled

Mounting options

  • Wall
  • Mobile cart

AC power rocker (on/off switch)

  • Not available. Must physically remove power plug

No.

No, they should scale.

No.

This functionality is now supported using USB-A or USB-C (via adapters or converter cables).

This functionality is now supported using USB-A or USB-C (via adapters or converter cables).

This functionality is now supported using USB-A or USB-C.

No.

This functionality is now supported using USB-C.

Pen

Surface Hub 2S ships with one pen.

Yes, the pen uses AAA batteries.

Yes.

No.

Yes.

No.

Yes.

There are 1024 levels of pressure.

The tip can be removed; however, currently there is no available pen tip SKU.

Not at precisely the same time.

Camera

Surface Hub 2S is equipped with a 4K camera that captures the room and conference participants in a full field of view.

Yes.

No, this requires a 2 mm Allen key to turn the lens.

Yes.

Battery

No, the APC Mobile Battery for Surface Hub 2 is sold separately and consists of a lithium-ion battery system.

No, final availability is pending.

Management of the battery is not supported in this manner.

Battery life estimates are TBD pending completion of testing.

Setup & Maintenance

The PC cartridge, as shown in the figure below, is removable for servicing or upgrading; for example, if any of the parts fail, the cartridge can be removed and serviced or replaced.

image Jul 07 2020 06 34 21 91 PM

 

No, it requires a minimum offset of 20-degrees from horizontal plane.

Although this may vary by preference, it typically takes at least two people to install Surface Hub 2S.

  • No, it is not VESA compatible. It uses a 350mm square pattern with four M6 screws (25mm), as shown in Figure 6.

    image Jul 07 2020 06 35 42 79 PM

  • How do I clean the display?
  • Will Hub 2S have a dead pixel policy before the warranty applies?
  • What are minimum and maximum room temperatures for Hub 2S?

The display screen may be cleaned using standard household, glass cleaning supplies.

Yes, details are pending.

Room should maintain a temperature no cooler than 10°C (50° F) and no hotter than 35°C (95° F), with a relative humidity no lower than 20 percent and no higher than 80 percent. Room should be below an altitude of 2300 meters (7,545 ft).

Managing Surface Hub

Surface Hub 2S allows IT admins to manage settings and policies using a mobile device management (MDM) provider, such as Microsoft Intune, System Center Configuration Manager, and other third-party providers. Additionally, admins can monitor Surface Hub 2S using the Azure cloud-based Microsoft Operations Management Suite. For more information, see Manage settings with an MDM provider or search for Surface Hub 2S Admin Guide.

Power Management
  • Ready. PC on (ACPI S0 state), monitor on at full image brightness.
  • S0 sleep: PC in standby (Windows Modern Standby), monitor off (VESA DPM off – 5W).
  • S5. PC in system shutdown state, lowest power state, monitor off (0.3W).

Pending certification.

Yes, power output from ports is fixed.

No-compute on-mode power usage

  • Less than or equal to 165 W out of box, video source only.
  • Less than or equal to 65 percent of max brightness.

All-in-one sleep mode power demand (modern standby)

  • Less than or equal to 5 W.

Off mode power demand (S5)

  • Less than or equal to 0.5 W.

Internal power supply efficiency

  • Greater than or equal to 90 percent at 50 percent rated output.
  • Greater than or equal to 87 percent at 20 percent and 100 percent rated output.

No.

Sensors

Surface Hub 2S ships with occupancy sensor via a custom Doppler radio running at 9.45 GHz, 10.525 GHz, or 10.585 GHz (variable depending on region). It’s primarily designed to wake up the system when entering a conference room.

Third Party Accessories

No, the Steelcase Wall Mount for Surface Hub 2 is sold separately. For more information, refer to the Microsoft-Steelcase site.

No.

No, the Steelcase Mobile Stand for Surface Hub 2 is sold separately. For more information, refer to the Microsoft-Steelcase site.

Yes.

We are not sharing pricing information for all the accessories currently.

Third party.

Items are expected to be available as a bundle. Details TBD pending discussions.

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