# Protected Trust

> Concierge IT for Business: your own IT team, the same people every time, who know your name and your setup, with the whole company behind them. Managed IT support, security, and projects for practices and firms, from offices in Winter Haven, Orlando, Tampa, St. Petersburg, Miami, Florida.

- Founded in 2001 by Ingram Leedy; technology for Central Florida businesses from downtown Winter Haven since 1996.
- Concierge IT for Business is one plan, Complete, $125 per person, per month, plus Microsoft licenses billed as their own lines. Add-ons: Security + Compliance and Copilot, each $30 per person, per month. Frontline for people on a phone or a shared tablet, $30 per person. Essentials plans (licenses plus a number to call) at $23 and $32 per person.
- Security is in every plan: a security operations center watching sign-ins, email, and devices around the clock, email checked before it is opened, every computer protected, sign-in protection, short regular training, and a separate backup restorable to any point in time.
- Day-to-day changes are included. Anything that needs a plan is a project, quoted before the work starts, never after.
- Concierge IT is a one-year agreement, or two years or more at the Preferred Rate: our best rate, held for the whole term. Sixty days' notice before renewal. Essentials plans are month to month.
- SOC 2 compliant. Works to HIPAA, PCI-DSS, GLBA, the FTC Safeguards Rule, IRS Publication 4557, CJIS, and Florida's FIPA. Microsoft Solutions Partner.
- SendItSecure is Protected Trust's own encrypted email service, used by medical practices, health systems, and law enforcement agencies.
- Offices: Winter Haven, 199 Avenue B NW; Orlando, 300 South Orange Avenue, Suite 1000; Tampa, 1600 East 8th Avenue; St. Petersburg, 200 Central Avenue, 4th Floor; Miami, 1111 Brickell Avenue, 10th Floor. Clients also in Detroit, Connecticut, Iowa, Virginia, and Indiana.
- Reach out any way you like: 863-594-1141, hello@protectedtrust.com, or pick a time at https://www.protectedtrust.com/talk. A real person takes it from there.

## Pages

- [Our story](https://www.protectedtrust.com/about-us): Being known is the promise. You should finish this page feeling you already know our people, and that our people are going to know you: your people, your company, your IT.
- [The team](https://www.protectedtrust.com/team): You will know a few of them by name within a month. The rest are behind them.
- [Where we are](https://www.protectedtrust.com/areas-we-serve): Based in downtown Winter Haven since 1996, with offices in Orlando, Tampa, St. Petersburg, and Miami, serving businesses across Florida.
- [Pricing](https://www.protectedtrust.com/pricing): Concierge IT for Business is your own IT team. You reach out, someone who already knows your environment takes care of it, and whatever you bring us is ours until it is finished. Reach out, any way you like.
- [Your experience](https://www.protectedtrust.com/testimonials): What it is like, from people who would know. We ask every client before we quote them, so this page grows as they say yes.
- [Let's talk](https://www.protectedtrust.com/contact-us): Thirty minutes with a real person. Or call, text, or write. Reach out any way you like, and a real person takes it from there.
- [Pick a time](https://www.protectedtrust.com/talk): Pick a time to talk with Protected Trust: thirty minutes with Pedro, Bill, or Leah, whoever is available first. You leave with an honest answer.
- [Community](https://www.protectedtrust.com/community): Where you will find us when we are not at your desk: the chambers, the tournaments, the causes we care about. Dated, with names.
- [Notes](https://www.protectedtrust.com/blog): Short pieces in plain words about the things our clients ask us: what a form means, what a license costs, what to do first. No news, no jargon, nothing to sell.
- [For clients](https://www.protectedtrust.com/clients): Everything you need is at one address, and most of it needs no sign-in. If you would rather just reach your team, call or text. That is what they are for.
- [Brand](https://www.protectedtrust.com/brand): The Protected Trust brand page: logo downloads in SVG, PNG and EPS, the shield, the colors, the typefaces, and the one-line description for event pages, directories and sponsors.
- [Winter Haven](https://www.protectedtrust.com/areas-we-serve/winter-haven): IT support and cybersecurity services in Winter Haven and Polk County: the home office since 1996, your own IT team, security in every plan, list prices.
- [Orlando](https://www.protectedtrust.com/areas-we-serve/orlando): Managed IT services and IT support in Orlando: your own IT team who know your setup, security in every plan, list prices on the site, an office downtown.
- [Managed IT services in Orlando](https://www.protectedtrust.com/areas-we-serve/orlando/managed-it-services): Managed IT services in Orlando: one plan at $125 per person, per month, your own IT team who know your setup, security included, an office downtown.
- [IT support in Orlando](https://www.protectedtrust.com/areas-we-serve/orlando/it-support): IT support in Orlando: reach a person who already knows your setup, any way you like, with on-site help from our office on South Orange Avenue.
- [Tampa](https://www.protectedtrust.com/areas-we-serve/tampa): Managed IT services and IT support in Tampa: your own IT team who know your setup, security in every plan, list prices, two addresses in Ybor and downtown.
- [Managed IT services in Tampa](https://www.protectedtrust.com/areas-we-serve/tampa/managed-it-services): Managed IT services in Tampa: one plan at $125 per person, per month, security included, Microsoft licenses as their own lines, offices in Ybor and downtown.
- [IT support in Tampa](https://www.protectedtrust.com/areas-we-serve/tampa/it-support): IT support in Tampa: reach a person who already knows your setup, any way you like, with on-site help from Ybor and downtown across Hillsborough County.
- [St. Petersburg](https://www.protectedtrust.com/areas-we-serve/st-petersburg): Managed IT services and IT support in St. Petersburg: a team on your side of the bay, security in every plan, list prices, an office on Central Avenue.
- [Miami](https://www.protectedtrust.com/areas-we-serve/miami): Managed IT services and IT support in Miami: your own IT team who know your setup, security in every plan, list prices, an office on Brickell Avenue.
- [Managed IT services in Miami](https://www.protectedtrust.com/areas-we-serve/miami/managed-it-services): Managed IT services in Miami: one plan at $125 per person, per month, built for law, finance, real estate, and medical firms, with security included.
- [Cybersecurity in Orlando](https://www.protectedtrust.com/areas-we-serve/orlando/cybersecurity): Cybersecurity in Orlando: a security operations center, email checked before it opens, every computer protected and a tested backup, in every plan, from our downtown office.
- [Microsoft 365 in Orlando](https://www.protectedtrust.com/areas-we-serve/orlando/microsoft-365): Microsoft 365 support and licensing in Orlando: set up to one standard, secured, supported for every person, with licenses named plainly on one bill, from our downtown office.
- [Compliance in Orlando](https://www.protectedtrust.com/areas-we-serve/orlando/compliance): Compliance for Orlando practices, firms and agencies: HIPAA, the FTC Safeguards Rule, IRS 4557, CJIS, PCI, SOC 2. The controls, the records and the proof, from our downtown office.
- [Co-managed IT in Orlando](https://www.protectedtrust.com/areas-we-serve/orlando/co-managed-it): Co-managed IT in Orlando: your IT lead keeps the vision, the budget and the credit; we carry the security operations center, backups, projects and after-hours, at the same price as any plan.
- [Cybersecurity in Tampa](https://www.protectedtrust.com/areas-we-serve/tampa/cybersecurity): Cybersecurity in Tampa, included in every plan: a security operations center around the clock, mail screened before it opens, every computer protected, backups that roll back to any hour.
- [Microsoft 365 in Tampa](https://www.protectedtrust.com/areas-we-serve/tampa/microsoft-365): Microsoft 365 support and licensing in Tampa: one standard for every office, every person supported, licenses as their own lines on one bill, and moves run from Friday to Monday.
- [Compliance in Tampa](https://www.protectedtrust.com/areas-we-serve/tampa/compliance): Compliance in Tampa for practices, firms and agencies: HIPAA, the FTC Safeguards Rule, IRS 4557, CJIS, PCI and SOC 2. Controls, records and proof, from Ybor and downtown.
- [Co-managed IT in Tampa](https://www.protectedtrust.com/areas-we-serve/tampa/co-managed-it): Co-managed IT in Tampa: your IT lead keeps the vision, the budget and first response; we carry the security operations center, backups, projects and after-hours, same plan, same price.
- [Managed IT services in Winter Haven](https://www.protectedtrust.com/areas-we-serve/winter-haven/managed-it-services): Managed IT services in Winter Haven and Polk County from the home office on Avenue B: your own IT team, security in every plan, one price per person, since 1996.
- [IT support in Winter Haven](https://www.protectedtrust.com/areas-we-serve/winter-haven/it-support): IT support in Winter Haven and Polk County: a person who knows your setup takes it, any way you reach out, with on-site help from the home office on Avenue B since 1996.
- [Cybersecurity in Winter Haven](https://www.protectedtrust.com/areas-we-serve/winter-haven/cybersecurity): Cybersecurity in Winter Haven and Polk County, in every plan: a security operations center around the clock, mail screened before it opens, every computer protected, a backup that winds back to any hour.
- [Microsoft 365 in Winter Haven](https://www.protectedtrust.com/areas-we-serve/winter-haven/microsoft-365): Microsoft 365 support and licensing in Winter Haven and Polk County: one standard for every office, licenses in plain lines at Microsoft's prices, and moves that finish over a weekend.
- [Compliance in Winter Haven](https://www.protectedtrust.com/areas-we-serve/winter-haven/compliance): Compliance in Winter Haven and Polk County for practices, firms and agencies: HIPAA, the FTC Safeguards Rule, IRS 4557, CJIS, PCI and SOC 2. Controls, records and proof.
- [Co-managed IT in Winter Haven](https://www.protectedtrust.com/areas-we-serve/winter-haven/co-managed-it): Co-managed IT in Winter Haven and Lakeland: your IT lead keeps the decisions and the credit, the home office carries the watching, the backups, the projects and the after-hours, same plan, same price.
- [Concierge IT for Business](https://www.protectedtrust.com/managed-it-services): Your own IT team. The same people every time, who know your name and your setup, with the whole company behind them.
- [Co-managed IT](https://www.protectedtrust.com/managed-it-services/co-managed-it-services): You keep the vision. We carry the load. If you already have someone who runs IT, they stay the person your company calls. They are just no longer the only one.
- [Microsoft 365](https://www.protectedtrust.com/managed-it-services/microsoft-365-managed-services): Microsoft 365 gets complicated. We keep it simple, even the licensing.
- [Planning and strategy](https://www.protectedtrust.com/managed-it-services/virtual-cio-and-it-consulting-services): Someone thinking about next year's technology so you do not have to.
- [Copilot and AI](https://www.protectedtrust.com/managed-it-services/ai-readiness-and-copilot-integration-services): Copilot is Microsoft's AI assistant inside Word, Outlook, Excel, and Teams. It drafts, summarizes, and finds things, and it can read anything a person can reach.
- [Security](https://www.protectedtrust.com/managed-cybersecurity-consulting): Security is in every plan. It is not an upgrade. People watch your email, computers, and sign-ins around the clock, and act when something is wrong.
- [Cyber insurance](https://www.protectedtrust.com/managed-cybersecurity-consulting/cyber-insurance-providers): Every answer on your cyber insurance application true, with the proof behind it, this year and every year after. It starts with thirty minutes and the form.
- [Security training](https://www.protectedtrust.com/managed-cybersecurity-consulting/cyber-security-awareness-training): Short, regular, and real. Your people learn to spot a scam before it costs you anything, without sitting through an hour of video.
- [Email security](https://www.protectedtrust.com/managed-cybersecurity-consulting/email-security-solutions): Attachments and links are checked before you open them. Impersonation is blocked before it reaches the inbox.
- [Encrypted email](https://www.protectedtrust.com/managed-cybersecurity-consulting/encrypted-email): When a message has to be private, it is private. We built the service ourselves, and practices across the country use it every day.
- [Compliance](https://www.protectedtrust.com/managed-cybersecurity-consulting/hipaa-compliance-services): HIPAA, the FTC Safeguards Rule, IRS 4557, CJIS, PCI, SOC 2. We know where your sensitive information lives and who can reach it, and we can show the record when someone asks.
- [Projects and moves](https://www.protectedtrust.com/managed-cloud-services-and-projects): A new office, a migration, new equipment, a phone system. Planned and led by the people who already know your setup, and quoted before the work starts, never after.
- [Office moves](https://www.protectedtrust.com/managed-cloud-services-and-projects/office-moves-and-it-project-service): Your people stop working in the old office on Friday and start in the new one on Monday. Everything in between is ours.
- [Moving to Microsoft 365](https://www.protectedtrust.com/managed-cloud-services-and-projects/cloud-migration-services): Email and files from another provider or an old server, moved with nothing lost and nothing to explain twice.
- [Backup and recovery](https://www.protectedtrust.com/managed-cloud-services-and-projects/data-backup-and-disaster-recovery): Microsoft runs your email and files. Getting them back after a mistake or an attack is your job, not theirs. We keep the copy.
- [Computers and equipment](https://www.protectedtrust.com/managed-cloud-services-and-projects/it-maintenance): Standard models, set up before they arrive, kept current without anyone noticing, and a spare on our shelf for the day one fails.
- [Microsoft Azure](https://www.protectedtrust.com/managed-cloud-services-and-projects/microsoft-azure-managed-services): Servers without a server room. What still runs on a machine in the closet moves to Azure, and we run it with the same team that runs everything else.
- [Networks and Wi-Fi](https://www.protectedtrust.com/managed-cloud-services-and-projects/network-management-and-wifi): The firewall, the switches, and the Wi-Fi, managed as one thing, with a spare on our shelf if lightning finds yours.
- [Phones](https://www.protectedtrust.com/managed-cloud-services-and-projects/business-phone-systems): A phone system that lives in Teams, or one that works with it. Your numbers moved, your desks ready, and one team to call about all of it.
- [Industries](https://www.protectedtrust.com/it-industries): Practices and firms with enough at stake to want someone else worrying about this for them. These are the ones we know best.
- [Healthcare](https://www.protectedtrust.com/it-industries/managed-it-services-for-healthcare): The front desk never waits on hold. Your practice has a team that knows your people, your systems, and your schedule.
- [Medical practices](https://www.protectedtrust.com/it-industries/managed-it-services-for-medical-practices): Dental, therapy, specialty, and primary care offices with a schedule to keep and a practice management system that has to work every morning.
- [Law firms](https://www.protectedtrust.com/it-industries/managed-it-services-for-law-firms): Confidentiality is the business. Your systems, your data, and your clients' matters are handled with the discretion a firm expects from its own people.
- [Accounting firms](https://www.protectedtrust.com/it-industries/it-support-for-accounting-firms): Tax season does not wait for a computer to be fixed. Your firm has a team that knows the season, the software, and the deadline.
- [Financial services](https://www.protectedtrust.com/it-industries/it-support-for-financial-services): Trust is the product you sell. Your technology has to hold to the same standard, and your clients should never have to wonder.
- [Professional services](https://www.protectedtrust.com/it-industries/it-support-for-professional-services): Consultants, engineers, architects, and agencies: people who bill for their time and cannot afford to spend it on technology.
- [Construction](https://www.protectedtrust.com/it-industries/it-support-for-construction-companies): The office, the yard, and the job site, on one system, with the people in the field on a phone instead of a desk.
- [Government](https://www.protectedtrust.com/it-industries/managed-it-services-for-government): Municipalities, districts, and agencies with public records to keep, residents to serve, and rules that do not bend.
- [Real estate](https://www.protectedtrust.com/it-industries/managed-it-services-for-real-estate-companies): Brokerages, title and closing offices, and property managers, where a wire goes out every week and one wrong email can send it to the wrong place.
- [Cyber insurance renewal guide](https://www.protectedtrust.com/guides/cyber-insurance-renewal-guide): A seven-page guide to the cyber insurance renewal: the ten questions carriers ask most, why each is on the form, and a one-page sheet to score yourself. From Protected Trust, Florida.
- [The Keys Guide](https://www.protectedtrust.com/guides/the-keys-guide): The Keys Guide from Protected Trust: seven plain pages for owners whose IT depends on one person, on staff or outside. The four questions, why it keeps happening, what a team changes, and one question to ask this week.

## Notes

Short pieces in plain words about the things clients ask: what a form means, what a license costs, what to do first.

- [The form your insurer sent, question by question](https://www.protectedtrust.com/notes/the-insurance-form): Every fall the same envelope arrives, and it is never addressed to the person who can answer it.
- [What a Microsoft license costs, and why it is its own line](https://www.protectedtrust.com/notes/one-invoice): Most IT invoices bury the Microsoft licenses inside a bundle, so nobody can tell what the provider charges and what Microsoft charges.
- [Moving offices without losing a day](https://www.protectedtrust.com/notes/moving-day): The worst office move we ever saw was planned perfectly, except for one thing: the internet at the new building was ordered the week of the move, and it arrived three weeks later.
- [Microsoft 365 for Florida local government: who qualifies, and what changes](https://www.protectedtrust.com/notes/microsoft-365-for-florida-government): Microsoft runs a separate version of Microsoft 365 for the public sector.
- [HIPAA does not require encryption. Encrypt anyway.](https://www.protectedtrust.com/notes/hipaa-does-not-require-encryption): The Security Rule calls encryption addressable, not required. Here is what that word means, and why an encrypted laptop never becomes a reportable breach.
- [Nine signs an email is a phish](https://www.protectedtrust.com/notes/nine-signs-an-email-is-a-phish): In 2020 I ran a phishing attack on camera, from the attacker's chair and then from the victim's, to show how little it takes to give away a password.
- [Stop emailing large files](https://www.protectedtrust.com/notes/stop-emailing-large-files): The email bounced, or worse, it did not bounce and never arrived.

## Policies

- [Privacy policy](https://www.protectedtrust.com/privacy-policy)
- [Messaging terms](https://www.protectedtrust.com/messaging-terms)