Summary

This article explains how to quickly create an Exchange ActiveSync account on your Apple iOS device.

Products Affected

iPhone, iPad, iPod Touch

Prerequisites

To setup an Exchange ActiveSync account, your iOS device will need internet access.  This can be done by connecting your iOS device to a wireless network or your carrier’s data network. 

Setup Exchange ActivSync on your iOS device

1. To add an Exchange account to your iOS device, tap Settings > Mail, Contacts, Calendars > Add Account > Microsoft Exchange.

2. Note: To retrieve your Exchange settings, click the ActiveSync Settings button below and enter your email address and password.

On the next screen, enter your complete email address, domain, username, password, and a description (which may be anything you like).

3.Your iOS device will now try to locate your Exchange Server using Microsoft’s Autodiscovery service. If it cannot locate the server, you will be prompted to enter your Exchange Server’s address in the Server field.

    1. Your iOS device will try to create a secure (SSL) connection to your Exchange Server. If it cannot do this, it will try a non-SSL connection. To override the SSL setting, go into Settings > Mail, Contacts, Calendars, select your Exchange account, tap Account Info, then toggle the Use SSL slider.

4. Choose which type or types of data you would like to synchronize: Mail, Contacts, and Calendars.

Note: By default, only three days’ worth of email is synchronized. To synchronize more, go into Settings, then Mail, Contacts, Calendars, select your Exchange account, and tap on Mail days to sync.

Note: After configuring an Exchange ActiveSync account, all existing contact and calendar information on the iOS device is overwritten. Additionally, iTunes no longer syncs contacts and calendars with your desktop computer. You can still sync your iOS device wirelessly with MobileMe services.