Overview

While performing the enterprise activation process on a BlackBerry® smartphone, the following error message appears:

Some databases failed to synchronize: Address book 

Cause

Summary of causes:
 
 1.  The user has created a contact that contains no first name, last name or company name.  (For example, a contact with only a phone number)
 2.  There are invalid characters, such as (), #, ?, @, !, &, %, -, ^ in the BlackBerry smartphone address book or Microsoft Outlook Contacts
 
Resolution
Complete the appropriate resolution for your cause.
 
Cause 1
User has created a contact that contains no first name, last name or company name.
 
Resolution 1
Open contacts and check for entries with blank name fields. If there is a blank name field, validate the contact by typing information into the name field.
 
Cause 2

There are invalid characters, such as () # $ @ ! & % ” – , ^ ” ;, in the smartphone Address Book or Microsoft Outlook contacts.

 
 
Resolution 2
Check contacts for any invalid characters in the name field. If there is an invalid character, remove the character and then save the contact.