I need an it pro
Struggling with Tech That Doesn’t Work for You?
You deserve better than downtime, confusion, and security worries.
Every glitch costs you time.
Every unsecured email risks your reputation. And juggling it all yourself?
That’s a headache you don’t need.
Unbelievably Simplified IT Service
Understanding your business needs
We’ll start with a simple conversation to understand your business needs and goals.
Creating a Unique Plan for your needs
We’ll create a technology plan designed specifically for your business,
Delivering Ongoing, Personalized Support
We will provide ongoing, personalized support whenever you need us.
Emily Chen
Retail
Ready to Transform your Business?
- Time Savings & Focus
- Tailored to Your Needs
- Trust and Security
- Proactive Support
Everything you need is included.
Giving small businesses the advantage of a professional IT staff and security without the overhead.
Essentials+
Simple Microsoft 365 Support with Essential Email Security
Business
IT Services for small & medium business, we are your IT department
Enterprise
Focused IT Services for Regulated Industries
$30
employee/month
$115
employee/month
$165
employee/month
Who This Plan is For
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Find the plan that fits your business, so you can choose the right level of support for your team’s size and goals.
Perfect for small startups needing basic IT tools to get started.
Ideal for growing SMBs looking for a full IT department solution.
Designed for larger or regulated businesses requiring advanced compliance and support.
Business Type
Freelancers, Micro-Startups, Tiny Consultancies
Small to Mid-Sized Businesses, Growing Startups, Service Business
Enterprises, Regulated Industries, Government, Law Enforcement, Municipalities
Size
1-5 Employees
5-20 Employees
20+ Employees
Who Is It For
Freelancers or startups needing just the basics to get by
Multi-location teams needing strong security and tools to grow confidently
Regulated industries needing top-tier compliance and scalability
Revenue Range
$10K-$100/year
$100K–$2M/year
$2M+/year
Productivity
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Streamline work with easy-to-use tools for email, documents, and collaboration, saving your team time and effort.
Basic tools for email, documents, and team collaboration to keep your small team organized.
Enhanced tools for email, documents, and collaboration, with better integration for growing teams.
Advanced tools for email, documents, and collaboration, with enterprise-grade features like AI and telephony.
Microsoft Licenses
Microsoft 365 Business Standard + Entra ID Plan 1 + Defender for Office Plan 1 License: Core apps, basic security, and email protection.
Microsoft 365 Business Premium License: Advanced productivity, security, and device management for SMBs.
Microsoft 365 E5 + Teams License: Enterprise-grade productivity, security, compliance, and telephony.
Microsoft 365 Apps (Word, Excel, PowerPoint, Outlook)
Desktop, web, and mobile versions for core productivity.
Includes all Business Standard apps with enhanced integration.
Full suite with advanced analytics and AI features (e.g., PowerBI Pro, Power Apps, Power Automate, Copilot).
Email and Calendaring (Exchange)
50 GB mailbox per user, basic email hosting.
50 GB mailbox with advanced security integration.
100 GB mailbox with advanced compliance features.
Collaboration Tools (Teams)
Basic Teams for meetings, chat, and webinars.
Full Teams functionality with secure collaboration.
Advanced Teams with telephony, cloud voicemail, and enterprise-grade features.
Cloud Storage (OneDrive)
1 TB per user for file storage and sharing.
1 TB per user with enhanced security policies.
1 TB per user with advanced data protection and governance.
Document Management (SharePoint)
Basic site provisioning and permissions.
Enhanced site management with security controls.
Advanced SharePoint with compliance and analytics.
Security & Identity
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Protect your business from cyber threats with secure access and email safeguards, keeping your data safe.
Basic protection with secure logins and email safeguards for small team
Stronger security with advanced access controls and device protection for growing businesses.
Top-tier security with passwordless logins, advanced email protection, and threat hunting for regulated industries.
Multifactor Authentication (MFA)
Basic MFA via Entra ID Plan
Advanced MFA with conditional access (Business Premium).
Passwordless and risk-based MFA (Entra ID P2 in E5).
Conditional Access
Basic policies via Entra ID Plan 1.
Advanced policies to restrict access by device, location, or risk.
Risk-based conditional access with machine learning (Entra ID P2).
Email Security (Defender for Office)
Plan 1: Safe Attachments, Safe Links, anti-phishing.
Plan 1 included in Business Premium with enhanced integration.
Plan 2: Advanced threat protection, spoofing intelligence, user training.
Endpoint Security (Defender for Business)
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AI-powered protection against malware, ransomware across devices.
Defender for Endpoint Plan 2: Advanced EDR, threat hunting.
SIEM (ConnectWise SIEM)
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Advanced attack detection and forensics for threat visibility.
Enhanced SIEM with deeper analytics for regulated industries.
SOC Monitoring (ConnectWise SOC)
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24/7 monitoring and response to security incidents.
Enterprise-grade SOC with compliance-focused response.
Webroot DNS Protection (Website Filtering)
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Protective filtering for websites on desktops
Advanced DNS filtering with compliance reporting.
Device Management
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Keep your team’s computers (Windows, Mac), smartphones (iOS, Android), and tablets secure and compliant, ensuring safe work from anywhere without complications.
Not included, focusing on basic Microsoft 365 support for small teams.
Secure and manage your team’s devices to ensure safe work from anywhere.
Advanced device management with compliance controls for complex, regulated environments.
Endpoint Management (ConnectWise Automate)
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Scalable endpoint management for complex environments.
Device Compliance Policies
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Enforce compliance via Intune (e.g., encryption, updates).
Advanced compliance policies with Purview integration.
Remote Wipe/Reset
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Selective or full wipe for lost/stolen devices via Intune.
Granular wipe with audit trails for compliance.
Compliance
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Follow industry regulations effortlessly, avoiding fines with tools that manage and protect your data.
Not included, basic logs to track Microsoft 365 activity for small businesses.
Enhanced logs and basic data protection to help meet compliance needs.
Comprehensive tools to meet strict regulations like GDPR or HIPAA, with advanced data governance.
Audit and Reporting (Microsoft)
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Enhanced audit logs with security insights.
Advanced audit with eDiscovery and compliance reporting.
Email Cloud Archiving Service (Barracuda)
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Secure email archiving, retention policies, and e-discovery support.
Email archiving and enhanced retention, legal hold, and compliance features for regulated industries.
Cloud-to-Cloud Backup (Barracuda)
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Point in time and file and folder restore for Microsoft 365 data (Exchange, OneDrive, SharePoint).
Point in time and file and folder restore for Microsoft 365 data (Exchange, OneDrive, SharePoint).
Compliance Management (Purview)
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Automated labeling and retention for Teams, SharePoint, OneDrive, email, and more, ensuring governance for regulations (e.g., GDPR, HIPAA).
Data Loss Prevention (DLP)
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Advanced DLP with Purview for automated classification.
Support & Training
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Rely on expert support and training to fix issues and manage your tech, so you focus on your business.
Basic support for Microsoft 365, with training and monitoring to keep your small team running smoothly.
Comprehensive support acting as your IT department, with enhanced training and proactive monitoring for growth
Priority support with compliance expertise, advanced training, and in-depth monitoring for regulated industries.
Help Desk & On-site Support Support
Basic help desk support during business hours for Microsoft 365 issues
24/7 help desk for critical issues, on-site support for critical issues (e.g., server/network failures), and priority support for up to 5 VIPs.
Priority 24/7 help desk, on-site support for critical issues, and unlimited VIP priority support.
Setup & System Management
Basic setup and ongoing management for Microsoft 365 apps, email, Teams, OneDrive, and SharePoint, with proactive updates.
Comprehensive setup and management of Microsoft 365 (apps, email, Teams, OneDrive, SharePoint), networks, VoIP, internet, mobile devices, endpoints, and backups (Barracuda), with optional cloud services (Azure) and 24/7 security monitoring (ConnectWise SIEM/SOC).
Advanced setup and management of Microsoft 365 (apps, email, Teams with telephony, OneDrive, SharePoint), networks, VoIP, internet with failover, mobile devices, endpoints, and backups (Barracuda), with optional hybrid cloud services and enhanced security monitoring (ConnectWise SIEM/SOC).
Compliance & Regulatory Assistance
Basic audit log support for Microsoft 365.
Limited compliance support with audit logs.
Comprehensive compliance support, including policy development, audit preparation (e.g., GDPR, HIPAA), and advanced audit log management.
Training & Resources
Basic training with virtual Microsoft 365 workshops and a self-service portal with FAQs.
Enhanced training with Infima cybersecurity awareness, virtual or on-site workshops for Microsoft 365 and tools (Intune, Barracuda), and an expanded self-service portal.
Advanced training with Infima tailored for regulated industries, comprehensive workshops (Microsoft 365, compliance tools), and a detailed self-service portal with compliance resources.
Cybersecurity Awareness Training (Infima)
Basic support for Microsoft 365 issues.
Training to educate employees on phishing, best practices.
Advanced training with Infima tailored for regulated industries, comprehensive workshops (Microsoft 365, compliance tools), and a detailed self-service portal with compliance resources.
Proactive Maintenance
Basic updates for Microsoft 365 apps.
Proactive monitoring and patching
Enterprise-grade maintenance with compliance oversight.
Proactive Monitoring & Consulting
We monitor your Microsoft 365 security and performance, notify you of issues, and provide a shared account manager for basic consulting when needed, with escalation to Microsoft 365 support if required.
We proactively monitor Microsoft 365 security (Secure Score), performance, and other metrics, notify you of issues, and offer a dedicated account manager for consulting on IT strategy or problems, with escalation to ConnectWise SOC or Microsoft support as needed.
We provide advanced monitoring of Microsoft 365 security (Secure Score), compliance, and performance metrics, notify you of issues, and include a senior account manager for consulting on IT strategy, compliance, or problems, with escalation to senior engineers or Microsoft Partner support as needed.
Frontline Worker Support
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Equip your frontline workers with tools to stay connected, productive, and secure, even on the go.
Not included, as this plan does not support frontline worker licenses or features.
Support your frontline workers with secure collaboration and scheduling tools, using a separate Microsoft licenses (F1/F2) for shift-based teams.
Empower frontline workers with advanced collaboration, scheduling, and compliance tools, using a separate Microsoft license (F1/F3) for regulated industries.
Frontline Collaboration (Teams)
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Microsoft Teams with Walkie Talkie and Shifts for scheduling.
Advanced Microsoft Teams with Walkie Talkie, Shifts for scheduling, and compliance recording.
Frontline Productivity (Office Apps)
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Web and mobile versions of Word, Excel, and PowerPoint for frontline access.
Web and mobile versions of Word, Excel, and PowerPoint with advanced access controls.
Frontline Device Access (Windows 365 Frontline)
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Support for Windows 365 Frontline Cloud PCs (optional, not included in base plan) for shared device access.
Support for Windows 365 Frontline Cloud PCs (optional, not included in base plan) with advanced management.
5.0 Rated by 100+ Companies
Don’t Just Take Our Words, See What Our Clients Say
“Now I have time to focus on my business and clients. Simply AMAZING!”
Liam Murphy
Restaurant Chain
“Having right tools [the familiar Microsoft Office applications, like Word, Excel, PowerPoint, Outlook, and new ones like OneDrive…”
Bennett Bruder
Manufacturing
“Imagine getting a new computer that is delivered anywhere you are, that’s ready to go with all your applications, files, and conversations.”
Ethan Park
Law Firm
Malik Thompson
Accounting Firm
Jamal Wrote
Construction Company
Noah Lee
Healthcare Clinic
Let’s get you the IT you deserve
Loving the care? Tell a friend—they’ll thank you!”
