Protected Trust
Escalation Procedure

 

Open Service Request

We respond to most support requests within 30 minutes. 

Escalate Service Request

Once you open a new ticket, you will receive a new ticket notification with escalation instructions. If you have an urgent issue, please use the escalation steps in the email to expedite your request. 

If you are unsatisfied with the progress of your service request or feel you need additional escalation, please call:

Steve Cornell
Service Desk Manager
scornell@protectedtrust.com
Office 863-354-5299
Mobile 863-401-5559

If after reaching out to the service desk manager you do not receive a call back within 30 minutes; and you are unsatisfied with the progress of your service request or the handling of your issue, please call:

If after reaching out to the CTO you do not receive a call back within 15 minutes; you are unsatisfied with the progress or the quality of your experience overall, please call:

Ingram Leedy
CEO
ingram@protectedtrust.com
Office 863-877-4467

Support Hours of Operation are Monday-Friday 8am-8pm ET