Protected Trust
Escalation Procedure
Escalation Procedure
Open Service Request
We respond to most support requests within 30 minutes.
- Call (877) 336-1671 press Option 2, or
- Send your request to support@protectedtrust.com
Service Level Agreement
- Medium Priority – 1 Hour (During normal business hours)
- Critical Priority – 30 mins (24/7)
Escalate Service Request
Client Success Team
After escalating using @CRITICAL, or submitting via phone, if you do not receive a callback or response by email within 30 minutes; you are unsatisfied with the progress of your service request or feel additional escalation is needed, please
contact our Client Success
Steve Cornell Service Desk Manager Teams: scornell@protectedtrust.com | Office 863-354-5299 Mobile 863-401-5559 |
If after reaching out to the service desk manager you do not receive a call back within 30 minutes; and you are unsatisfied with the progress of your service request or the handling of your issue, please call:
Chris Bridges CTO Teams: cbridges@protectedtrust.com | Office 863-594-1454 Mobile 863-221-4392 |
If after reaching out to the CTO you do not receive a call back within 15 minutes; you are unsatisfied with the progress or the quality of your experience overall, please call:
Ingram Leedy CEO Teams: ingram@protectedtrust.com | Office 863-877-4467 |
Support Hours of Operation are Monday-Friday 8am-8pm ET