Your IT Support Hub
Welcome to the Care Portal
Get fast, reliable help for your Microsoft 365 and IT needs, so you can focus on growing your business.
Existing Clients: Your IT Support Is a Click or Call Away
Use these links to conveniently request common services. You can always call us at (863) 594-1141
Submitting a Suport Ticket
For the fastest and most efficient resolution to your IT issues, we recommend submitting a support ticket via email. This allows our team to quickly verify your account and prioritize your request.
How to Submit: Send an email to support@protectedtrust.com from the email address associated with your Protected Trust account to verify your identity.
What to Include: Clearly describe the issue, including any error messages, affected services, and the urgency level (e.g., CRITICAL for catastrophic or high-impact business events). Providing detailed information helps us address your issue promptly.
When to Use: Email is the preferred method for most support requests during normal support hours (8 AM to 8 PM ET, Monday through Friday). For critical issues requiring 24/7 attention, indicate “CRITICAL” in your email to ensure immediate engagement.
Response Expectations: After submitting your ticket, you should receive a callback or email response within 30 minutes for critical issues.
Submitting a support ticket via email ensures your issue is tracked and prioritized effectively. If you’re unable to send an email, you can always call us at 863-594-1141 for immediate assistance.
Calling Us for Support
If you’re unable to access your email or need immediate assistance, you can reach out to our dedicated support team by phone. At Protected Trust, we prioritize rapid response times to ensure your business IT needs are met efficiently
Contact Number: Call us at 863-594-1141 for direct support.
When to Call: Phone support is ideal for urgent issues or if you cannot send an email to support@protectedtrust.com. We provide normal support from 8 AM to 8 PM ET, Monday through Friday, with 24/7 availability for emergency issues.
Critical Issues: For catastrophic or high-impact business events requiring immediate attention, call us and inform our team that you have a CRITICAL issue. This ensures 24/7 engagement until the issue is resolved or mitigated.
Response Time: If you’ve escalated a critical issue via phone and haven’t received a callback or email response within 30 minutes, or if you’re unsatisfied with the progress, contact our Client Success team for further escalation.
For the fastest resolution, we recommend initiating a support request via email (support@protectedtrust.com) when possible, as it helps us verify your account quickly. However, our phone support is always available to assist you when urgency matters most.
Remote Assistance
Accessing Send It Secure
Easily send and receive secure, HIPAA- and GLBA-compliant emails with Send It Secure by Protected Trust. Follow these steps to get started:
Visit the Platform: Go to https://www.senditsecure.com
- Secure, HIPAA-compliant email encryption
- Easy integration with Outlook and mobile apps
- 24/7 support for critical issues
Sales and Account Manager
Need new services or help with your Protected Trust account? Our Sales and Account Management team is here to assist you with tailored solutions and personalized support.
Explore New Services: Contact our sales team to learn about secure email solutions like Send It Secure, IT services, or other offerings to meet your business needs.
Account Assistance: Get help with account setup, billing, or management by reaching out to our dedicated account managers.
How to Reach Us:
- Email: sales@protectedtrust.com for new services or account inquiries.
- Phone: Call 863-594-1141 (8 AM to 8 PM ET, Monday–Friday) for immediate assistance.
What to Expect: Our team responds promptly to guide you through service options or resolve account issues, ensuring a seamless experience.
For urgent technical support, submit a ticket to support@protectedtrust.com or call us, as outlined in our escalation process.
get in touch
Bringing Technology and People Together
We believe in a modern workplace that simplifies technology and brings people together. And we understand this can be overwhelming, frustrating, and challenging to even know where to start.
That’s how we’ve been able to help business leaders over the last 20 years create their modern workplace.
Organizations that use our plan have happier and more creative employees who feel more connected, share more ideas and feel safer with technology which results in you and your business achieving so much more.
Let’s Start Working Together
Let’s work together to create a technology solution that empowers your business to grow, thrive, and succeed.
